Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
At Johnson Controls, we are shaping the future to create a world that is safe, comfortable, and sustainable. Our global team delivers innovative, integrated solutions to make cities more connected and buildings more intelligent. We are passionate about improving the way the world lives, works, and plays. This role offers the opportunity to be part of a highly innovative and promising industry within an international environment. As an Energy & Sustainability Manager, you will have the responsibility to shape our future business by partnering with customers to deliver value through OpenBlue, our AI-enabled smart building software suite. You will drive successful outcomes for customers and act as a key consultant throughout the entire customer lifecycle. This is an excellent opportunity for someone who thrives in a start-up environment within a large company and is eager to grow the position alongside the business.

Key Responsibilities
Responsible for end-to-end delivery of customer value for OpenBlue solutions including:
- Customer Onboarding: Participate in kick-off and deployment milestone calls, understand customer personas and goals, train end users on value frameworks, validate scope completion, and provide guided product tours.
- Adoption: Become a trusted advisor by helping customers understand and use the product to achieve business outcomes, monitor product usage analytics, and establish regular check-ins.
- Advocacy: Build trust and transparency by reviewing open issues, providing initial support and training, monitoring customer health, conducting Net Promoter Score (NPS) surveys, and participating in Customer Business Reviews.
- Retention and Growth: Ensure customers meet their definition of success, identify additional value opportunities, and drive new business growth through favorable customer references.

Experience
- Minimum 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services
- Hands-on experience with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities
- Experience delivering user training, product demonstrations, and addressing operational questions
- Strong track record in customer relationship management with enterprise customers, supported by references
- Demonstrated project management skills managing multiple customers and detailed action plans
- Proven ability to lead within a matrix organization and coordinate resources effectively
- Experience driving process improvements to enhance customer satisfaction

About You
- Excellent written and verbal communication skills to engage with customers and partners at all levels
- Self-directed learner who consistently builds new skills and expertise in a fast-changing environment
- Comfortable working in a start-up environment within a large company
- Highly organized with strong interpersonal skills
- Must have work authorization to work for Johnson Controls in the UK

Qualifications
- Bachelor's degree in engineering, business, or a related field required
- Preferred certifications include Certified Energy Manager® (CEM) and Certified Measurement & Verification Professional (CMVP)
- Experience with smart building software and/or energy management systems is highly desirable