Location
Central London

Hours
Full Time

Salary
£35,000 per annum

About the Role
Icebreaker One (IB1) is a UK-headquartered, neutral, public benefit non-profit company focused on enabling trusted, interoperable data sharing for private sector, public and environmental benefit. Our mission is to make data work harder to deliver net-zero outcomes. We are a diverse team spanning policy, science, finance, engineering, data and systems, working together to tackle one of the greatest challenges of our time.

As an Account Manager, you will work closely with the Head of Sales, Head of Community, and Sales & Stakeholder Engagement Coordinator to support and grow multiple high-level enterprise client relationships involving six-figure contracts. Your role will focus on building and maintaining strong, lasting relationships with senior stakeholders, identifying and securing new long-term funding opportunities across sectors, and delivering an excellent client experience to ensure renewals, satisfaction, and retention.

You will collaborate across the organisation, particularly with Trust Services, Product, Membership, and Communications teams, contributing to the team’s income target of £2 million through proactive account development.

Key Responsibilities
- Manage and grow client relationships ensuring long-term strategic alignment
- Attend client meetings, take detailed notes, track actions, and follow up with stakeholders
- Develop and execute account development plans tailored to client goals
- Ensure timely renewals, excellent service delivery, and measurable client satisfaction
- Maintain CRM records and sales pipeline accurately
- Collaborate on communications, reporting, and internal delivery tracking
- Prepare regular client and internal status updates and performance reports

Experience
- 3–4 years in a similar account management or relationship role
- Proven ability to maintain and grow client accounts and convert relationships into new business
- Experience engaging confidently with clients both online and in-person
- Competency using Google Workspace, Slack, CRM systems, and remote working tools
- Ability to thrive in a fast-paced, collaborative environment
- Excellent communication, organisational, and analytical skills
- Ability to summarise findings clearly for non-experts
- Skilled at bringing together groups and individuals to unite them with a common cause

About You
- Motivated and proactive with a collaborative mindset
- Comfortable managing multiple high-level client relationships
- Passionate about contributing to net-zero outcomes and environmental benefit

Qualifications
While formal qualifications are not specified, ideally you will have some or all of the following:
- Understanding of net-zero business and policy landscape in sectors such as energy, ESG, finance, built environment, transport, and agriculture
- Knowledge of net-zero standards, frameworks, and methodologies
- Familiarity with standards and licensing models (e.g. Open, Shared, Closed data)
- Understanding of governance, regulations, and approaches around data sharing (e.g. Smart Data, GDPR)

Benefits
Plus a range of excellent benefits