Location
Lambeth

Hours
Full Time - 5 days a week

Salary
£28,000 per year

About the Role
As a Client Success Manager at Team Jump, you will play a vital role in maintaining client satisfaction and growing our client base. You will work closely with other Client Success Managers and Engagement Managers, overseeing a portfolio of digital behaviour change programmes and providing excellent service to our clients. Our fast-paced work environment requires you to quickly learn about our products and platforms while demonstrating a good knowledge of sustainability engagement trends. Your focus will be on client relationship management, data analysis, and presenting insights. Strong problem-solving abilities, a creative mindset, and enthusiasm for our mission are essential.

Your Role Will Include
- Managing excellent client relationships to delight and retain a portfolio of clients.
- Pursuing upsell opportunities amongst existing clients to add value to existing programmes.
- Developing and managing Team Jump programmes for multiple clients, tailored to individual needs.
- Analysing programme engagement and impact data and presenting to clients to help them understand the value in the service we’re providing.
- Providing creative solutions to increase engagement within the programmes and product.
- Providing quick and effective support to clients with any troubleshooting issues.
- Advocating for client's needs, relaying issues and feedback to the product team to continue improving.
- Working with the Client Success Director and others to input into our wider client success strategy.
- Supporting the rest of the Project Delivery Team with the successful delivery of all work streams.

Experience
- 1+ years of successful client management experience.
- Commercial mindset with experience of successfully extending client contracts and growing commercial accounts.

About You
- Excellent interpersonal skills to quickly build rapport, exhibiting empathy and professionalism.
- Excellent English written and verbal communication skills.
- Able to quickly learn new technologies and systems.
- Strong organisation, prioritisation, and time management skills.
- Experience planning, managing, and delivering multiple projects simultaneously to deadlines.
- Collaborative team mindset.
- Self-starter who can lead their own workload and take initiative.
- Experience in a client management role and thrive in a small, growing, and fast-paced business.

Qualifications
- No specific qualifications required, but relevant experience is essential.