Location
London

Hours
Standard business hours with availability for escalation outside standard hours including evenings, weekends, and holidays to support critical compliance or operational needs.

Salary
Not specified

About the Role
Join Microsoft as a Data Center Critical Environment Technician Manager within Cloud Operations & Innovation (CO+I), the engine powering Microsoft’s cloud services including Bing, Office 365, Xbox, OneDrive, and Azure. In this role, you will lead and manage a team responsible for delivering and maintaining the core infrastructure and foundational technologies across a global portfolio of over 200 datacenters in 32 countries. You will oversee operations and maintenance of critical environment equipment such as electrical, mechanical, controls, HVAC, and generators, ensuring safe, reliable, and efficient datacenter performance. This role emphasizes people management through empowerment, coaching, and accountability, while fostering a culture of safety, inclusion, and continuous improvement. You will respond to onsite incidents, develop and follow emergency and standard operating procedures, and coordinate with third-party contractors to maintain operational excellence. Microsoft values a growth mindset, innovation, and collaboration, and offers extensive training and development opportunities including career rotations, diversity and inclusion programs, and professional certifications. This position supports Microsoft’s mission to empower every person and organization on the planet to achieve more, while prioritizing environmental sustainability and operational optimization in datacenter design and management.

Experience
- Mission critical services work or applied learning experience in high availability assembly, manufacturing, or critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, or related fields.
- Experience directing, supervising, or managing others or leading projects.
- Availability for escalation outside standard business hours.
- Ability to pass Microsoft Cloud background check and meet security screening requirements.

About you
- Strong leadership skills with the ability to model Microsoft’s culture and values.
- Skilled in coaching and developing teams to achieve objectives.
- Hands-on understanding of equipment operation and troubleshooting within specialized disciplines (electrical, mechanical, controls, cooling systems).
- Commitment to safety and security, with the ability to enforce and coach team on compliance with safety protocols and business processes.
- Proactive in maintaining safe working conditions and escalating concerns.
- Excellent communication and coordination skills to manage third-party contractors and internal teams.
- Growth mindset with a passion for continuous learning and professional development.

Qualifications
- Required: High School Diploma, GED, or equivalent AND mission critical services experience or equivalent.
- Preferred: Associate's Degree, technical trade certification, or higher education in related fields.
- People management experience.
- Specialized experience in mechanical, electrical, or controls fields is advantageous.
- Ability to meet Microsoft and government security screening requirements.

Microsoft is an equal opportunity employer committed to inclusion and diversity. All qualified applicants will receive consideration without regard to protected characteristics or criminal history, consistent with legal requirements. Reasonable accommodations are available upon request during the application and recruiting process.