Location
City of London

Hours
37.5 hours per week

Salary
£36,579 per annum

About the Role
Join Thames Reach as a Lead Worker at Martha Jones House, a transitional hostel where a dedicated 24-hour staff team supports people experiencing street homelessness. You will contribute to effective day-to-day service delivery, conducting Risk Assessments, Needs Assessments, and move-on plans with clients. You will take a lead role within the frontline team, overseeing casework management and liaising with external agencies and councils to ensure clients receive appropriate support. Your focus will be on increasing client engagement and supporting timely moves to suitable accommodation. You will ensure the environment is safe, healthy, and aligned with Thames Reach’s ethos, fostering a culture of high performance and continual improvement for both yourself and the team.

Thames Reach is committed to making the best use of your understanding, compassion, and commitment, whether your experience of street homelessness is personal or professional. Our mission is challenging but rewarding, helping over 15,000 people last year alone. We are proud to be listed among the top 100 Best Workplaces in the UK, offering a supportive environment for career development and skill building.

Experience
Experience working with people affected by homelessness or related social issues is valuable. Confidence in supporting clients and engaging with a range of partners is essential.

About you
You are outcome focused, organised, and efficient in your work. Excellent communication and problem-solving skills are required. You are committed to developing your knowledge and skills and working collaboratively to increase the number of clients moving on within set timeframes.

Qualifications
Specific qualifications are not detailed, but a commitment to ongoing professional development and learning is expected.

Additional Information
Thames Reach values diversity and is committed to creating an inclusive workforce that reflects the communities it serves. Applicants must be willing to undergo pre-employment screening, including Disclosure and Barring Service checks. Having a criminal record will not automatically exclude candidates, but further details may be requested.