Location
London

Hours
Full Time

Salary
Negotiable

About the Role
What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

WSP is looking for Human Factors consultants to join its growing Human Centred Design expertise area within our Intelligent Infrastructure Operations and Safety (O&S) team. You will explore new opportunities to make the most of your expertise, work with deep technical experts across multiple sectors, and help develop and grow a crucial area of WSP business – Intelligent Infrastructure.

Our Human Centred Design experts within Intelligent Infrastructure inform our work to ensure that all aspects of design meet the needs of infrastructure users, prioritising safety and efficiency. By putting users and their needs at the centre of our design work and through providing supporting research and analysis, we shape robust systems in the highways domain and beyond that meet the needs of both users and our clients.

We work across the whole lifecycle of projects and policy, providing expertise in areas including:
- Safety, including safety risk assessments and safe systems approaches, understanding user error as a consequence rather than a cause of incidents.
- Operations, covering all transport operations such as station and stop designs, signalling, driving behaviours, digital design, and influence on engineering or enforcement measures on user behaviour.
- Research, both qualitative and quantitative, including simulation studies, feasibility studies, surveys, focus groups and workshops.
- Transport futures, focusing on emerging mobility trends and future-ready transport.
- Environment, including sustainability, decarbonisation, mode shift and active travel.
- Development of training material and manuals (SOP) on data analytics and data-driven decision making.

Our work covers an extensive range of projects, including supporting UK local and regional bodies in deploying user-focused transport technology and better uses of data, delivering solutions to maximise road safety on motorways and major roads, cross-business collaboration to set and appraise policies supporting net zero and air quality goals, shaping operational systems for control centres to reduce congestion and improve road user satisfaction, electric vehicle deployment and charging, and assessing safety and user impacts of automated vehicles.

You will apply and integrate key principles of human factors, ergonomics and behaviour change to transportation or infrastructure projects and policies. You will undertake research design, execution and reporting, covering both quantitative and qualitative research. You will conduct user identification and profiling including behavioural insights, perform Human Factors assessments such as task analysis and in-depth risk analysis to inform infrastructure scheme and operational designs, and support the Expertise Lead with client proposals and managing a pipeline of future opportunities.

We have experience in qualitative, participatory research, persona development, customer journey mapping, and visualising other user-experience flows.

Experience
A degree or equivalent in a relevant discipline (e.g. postgraduate degree in ergonomics, human factors) and an appropriate level of experience. Experience in human-centred design thinking, co-creation and innovation; experience in action-oriented research in development issues. Demonstrable ability to work in multidisciplinary teams to tight deadlines. Excellent verbal and written communication skills, ability to undertake qualitative and quantitative research and analysis and to create technical outputs (reports, presentations) within time and cost and to high quality. Appreciation of the role of Human Factors and human reliability as part of safety cases. Understanding of the role of Human Factors in complex and safety-critical systems.

About you
Passionate about making a positive impact through your work. Collaborative and able to work effectively in diverse teams. Curious and motivated to explore new ideas and perspectives. Committed to delivering high-quality outputs and meeting client needs.

Qualifications
A relevant degree or postgraduate qualification in ergonomics, human factors or a related discipline is required.