Location
Aylesbury, Home Counties (Hybrid role - minimum 2 days a week in Sutton or Aylesbury office)

Hours
Full Time

Salary
£32,000 per annum

About the Role
At M Group Services, we deliver essential infrastructure services for life, prioritising safety, client focus, and a respectful, friendly environment where you can thrive. We provide end-to-end solutions across electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation. Our Home Decarbonisation team works closely with homeowners and local authorities to eliminate fuel poverty and support Net Zero through energy efficiency and carbon reduction initiatives.

As an Operations Performance and Improvement Manager, you will be part of our central Operational Optimisation team, shaping the future of our delivery model. You will collaborate across the business to improve performance, drive efficiency, and support technology transformation. Your role will involve defining smarter ways of working, using data and insight to guide improvements in processes, systems, and service delivery. From documenting business requirements to tracking change initiatives, you will ensure our operations remain scalable, compliant, and customer-focused.

This is an exciting opportunity to influence operational excellence within a fast-paced, agile environment, contributing to sustainable infrastructure services that make a real difference.

Experience
- In-depth knowledge of government-funded retrofit and energy efficiency programmes, especially ECO-funded delivery
- Solid understanding of the retrofit industry, including insulation, heating, and renewables installation processes
- Experience in business process analysis, operational improvement, and CRM systems (Salesforce knowledge is a plus)
- Strong account and partner management skills with proven ability to build effective relationships across teams and external stakeholders

About you
- Data-driven mindset with the ability to use insight to identify opportunities for efficiency, compliance, and improved customer experience
- Excellent reporting and presentation skills with commercial awareness and a sales bias to expand partnerships
- Collaborative and motivated team player able to influence and support colleagues at all levels
- Comfortable working in agile or fast-paced environments with flexibility to adapt to evolving priorities
- Highly organised, performance-focused, and improvement-minded with a passion for driving change that enhances quality and service

Qualifications
- Relevant qualifications or experience in operational improvement, business analysis, or related fields are desirable but not explicitly stated

Benefits
- Matched or contributory pension scheme
- Online GP service available 24/7, 365 days a year
- Employee assistance programme
- Access to My Rewards portal with thousands of retail discounts
- Life assurance
- Cycle to work, salary finance, and give as you earn schemes
- Enhanced maternity, paternity, and adoption leave
- Reward and recognition scheme
- 25 days annual leave plus bank holidays
- 2 paid volunteer days per year