Location
Aylesbury, Home Counties (Hybrid role - minimum 2 days a week in Sutton or Aylesbury office)

Hours
Full Time

Salary
£32,000 per annum

About the Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
At M Group, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
Home Decarbonisation - We’re working to eliminate fuel poverty, providing end-to-end management in energy efficiency and carbon reduction. Our team works closely with homeowners and local authority partners to provide home energy advice to prepare for Net Zero.
This role is part of our central Operational Optimisation team, working closely with colleagues across the business to improve performance, drive efficiency, and support our technology transformation.
You will help define smarter ways of working, using data and insight to guide improvements in process, systems and service delivery. From documenting business requirements to tracking change initiatives, you’ll play a key role in ensuring our operations are scalable, compliant and customer-focused.
We offer a range of benefits designed to support your life in and out of work, including matched or contributory pension scheme, 24/7 online GP service, employee assistance programme, access to thousands of retail discounts via My Rewards portal, life assurance, cycle to work, salary finance and give as you earn schemes, enhanced maternity, paternity and adoption leave, and a reward and recognition scheme.
Additional benefits include 25 days annual leave plus bank holidays and 2 paid volunteer days per year.
We are committed to being an employer of choice and a great place to work, attracting diverse and talented people who make a difference. Our values focus on responsibility, openness, teamwork, and ambition, shaping a culture where everyone belongs and thrives.

Experience
- In-depth knowledge of government-funded retrofit and energy efficiency programmes, especially ECO-funded delivery
- Solid grasp of the retrofit industry, including insulation, heating and renewables installation processes
- Experience in business process analysis, operational improvement and CRM systems (Salesforce knowledge is a plus)
- Strong account and partner management skills with proven ability to build effective relationships across teams and external stakeholders
- Comfortable working in agile or fast-paced environments with flexibility to adapt to evolving priorities

About you
- Data-driven mindset using insight to identify opportunities for efficiency, compliance and improved customer experience
- Excellent reporting and presenting ability with commercial awareness and a sales bias to expand partnerships
- Collaborative and motivated team player able to influence and support colleagues at all levels
- Highly organised, performance-focused and improvement-minded with a passion for driving change that enhances quality and service

Qualifications
Not explicitly stated but relevant experience and skills in retrofit programmes, operational improvement, and CRM systems are essential.