Location
Aylesbury, Home Counties (Hybrid role - minimum 2 days a week in Sutton or Aylesbury office)

Hours
Full Time

Salary
£32,000 per annum

About the Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
At M Group, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
Home Decarbonisation - We’re working to eliminate fuel poverty, providing end-to-end management in energy efficiency and carbon reduction. Our team works closely with homeowners and local authority partners to provide home energy advice to prepare for Net Zero.
We’re looking for an Operations Performance & Improvement Manager to help shape the future of our delivery model. You’ll be part of our central Operational Optimisation team, working closely with colleagues across the business to improve performance, drive efficiency, and support our technology transformation.
You’ll help define smarter ways of working, using data and insight to guide improvements in process, systems and service delivery. From documenting business requirements to tracking change initiatives, you’ll play a key role in ensuring our operations are scalable, compliant and customer-focused.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, including matched or contributory pension scheme, online GP service available 24/7, employee assistance programme, My Rewards portal with thousands of retail discounts, life assurance, cycle to work, salary finance and give as you earn schemes, enhanced maternity, paternity and adoption leave, reward and recognition scheme.
This role also offers 25 days annual leave plus bank holidays and 2 paid volunteer days per year.
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people who make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people with shared passions to help create an environment where everyone belongs.
Our values shape our culture and how we work together:
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice, graduate or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Some roles require 3rd party background checks and drug and alcohol testing as part of induction and onboarding.

Experience
- In-depth knowledge of government-funded retrofit and energy efficiency programmes, especially ECO-funded delivery
- Solid grasp of the retrofit industry including insulation, heating and renewables installation processes
- Experience in business process analysis, operational improvement and CRM systems (Salesforce knowledge is a plus)
- Strong account and partner management skills with proven ability to build effective relationships across teams and external stakeholders
- Data-driven mindset using insight to identify opportunities for efficiency, compliance and improved customer experience
- Excellent reporting and presenting ability with commercial awareness and a sales bias to expand partnerships

About you
- Collaborative and motivated team player able to influence and support colleagues at all levels
- Comfortable working in agile or fast-paced environments with flexibility to adapt to evolving priorities
- Highly organised, performance-focused and improvement-minded with a passion for driving change that enhances quality and service

Qualifications
Relevant qualifications or experience in operational improvement, business analysis or related fields are desirable but not explicitly stated.