Location
Oxted, Surrey

Hours
Full Time

Salary
£33,450 per annum

About the Role
Driving sustainability and service excellence, this key role within the Recycling and Waste team is based at our depot at Warren Lane in Hurst Green. You will help monitor and improve recycling and waste services, ensuring outstanding customer service and service delivery standards are achieved. Your responsibilities will include supporting and assisting with the delivery and monitoring of the Council’s recycling and waste contracts, investigating and resolving service failures and collection or health and safety issues, responding to complaints, and liaising with stakeholders. You will also promote recycling, assist with reviewing waste storage plans for new developments, and support data gathering and analysis to drive service improvements. This role offers the opportunity to engage with residents to promote waste minimisation and encourage behaviour change to help meet waste targets.

About the Organisation
We are committed to creating a collaborative and innovative environment that empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference. We offer flexible working arrangements requiring presence in the office for a minimum of two days a week, membership and contributions towards the Local Government Pension Scheme, flexitime, payment of relevant professional subscriptions, and access to a discounted health scheme.

Diversity and Inclusion
We pride ourselves on maintaining an inclusive workplace where equality, fairness, and inclusion are at the heart of everything we do. We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expect all staff to share this commitment.

Experience
- Experience in waste services is essential.
- Proven ability to manage and prioritise a busy caseload effectively.
- Experience working with the public and contractors.

About you
- Enthusiastic about recycling and waste services.
- Strong communication and problem-solving skills.
- Ability to work independently and collaboratively as part of a team.
- Good organisational and data analysis skills.
- Proficient in Microsoft Excel, Word, and Outlook.
- A full driving licence and access to a vehicle.

Qualifications
No specific qualifications are stated as mandatory, but relevant experience and skills as outlined above are required.