Location
Oxted, Surrey

Hours
Full Time - Flexible working with a minimum of two days per week in the office

Salary
£33,450 per annum

About the Role
Driving sustainability and service excellence, this key role within the Recycling and Waste team is based at our depot at Warren Lane in Hurst Green. You will help monitor and improve recycling and waste services, ensuring outstanding customer service and high service delivery standards. Your responsibilities will include supporting and assisting with the delivery and monitoring of the Council’s recycling and waste contracts, investigating and resolving service failures and collection or health and safety issues, responding to complaints, and liaising with stakeholders. You will also promote recycling, assist with reviewing waste storage plans for new developments, and support data gathering and analysis to drive service improvements. This role offers the opportunity to engage with residents to promote waste minimisation and encourage behaviour change to help meet waste targets.

What We Offer
We are committed to creating a collaborative and innovative environment that empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference. Benefits include membership and contributions towards the Local Government Pension Scheme, flexible working arrangements, flexitime, payment of a relevant professional subscription, and access to a discounted health scheme. Regular face-to-face meetings and internal communication platforms keep you connected and engaged.

Diversity and Inclusion
We pride ourselves on maintaining an inclusive workplace where equality, fairness, and inclusion are at the heart of everything we do. We welcome applications from all sectors of our community, including BAME, LGBTQ+, and all groups protected under the Equality Act. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expect all staff to share this commitment.

Experience
- Experience in waste services is essential.
- Proven ability to manage and prioritise a busy caseload effectively.
- Experience working with contractors and the public.

About You
- Enthusiastic about recycling and waste services.
- Strong communication and problem-solving skills.
- Ability to work independently and collaboratively as part of a team.
- Good organisational skills with the ability to analyse data.
- Proficient in Microsoft Excel, Word, and Outlook.
- A full driving licence and access to a vehicle are required.

Qualifications
While no specific qualifications are stated, relevant experience and skills in waste management and customer service are essential for success in this role.