The Greater Manchester Combined Authority (GMCA) brings together key Greater Manchester strategic functions and service providers, including:

• Greater Manchester Fire and Rescue Service (GMFRS)
• Waste and Resources
• Environment and Low Carbon Initiatives
• Work and Skills
• Research and Public Sector Reform
• Police, Crime and Criminal Justice
• Homelessness and the Greater Manchester Ageing Hub

We value the diversity of our workforce and aim to reflect our communities. We welcome applications from all qualified individuals, regardless of age, disability, gender identity, race, religion, or sexual orientation. Reasonable adjustments are available for applicants with disabilities.

Learn more: www.greatermanchester-ca.gov.uk

<p><strong>The GMCA has an exciting opportunity for a Resident Engagement Officer (Retrofit)</strong> to join its award-winning Retrofit Team in the Environment Directorate.</p>

<p>The role will support a team delivering over <strong>£100m of housing retrofit measures</strong> to help meet the targets in the <strong>Greater Manchester 5-Year Environment Plan</strong> and <strong>Retrofit Action Plan</strong>, which aim to make Greater Manchester carbon neutral by 2038.</p>

<p>A key focus of the role will be to support the delivery of GMCA’s devolved <strong>Warm Homes: Local Grant</strong> by undertaking engagement activity with residents and landlords. The post holder will be required to plan and host engagement sessions in public settings, as well as engage and support residents on a one-to-one basis within their homes in allocated districts of Greater Manchester.</p>

<p>The energy efficiency improvements and low carbon heating systems installed through these schemes will result in homes that are cheaper to heat, more comfortable to live in, and have less impact on the environment.</p>
 

<ul>
 <li>Experience in face-to-face customer engagement and explaining technical information in accessible language.</li>
 <li>Ability to persuade and motivate residents to take part in home retrofit programmes.</li>
 <li>Experience creating marketing materials and engagement strategies independently.</li>
 <li>Excellent interpersonal and communication skills to work closely with local authorities, housing providers, and contractors.</li>
 <li>Knowledge of effective engagement methods for residents requiring additional support.</li>
 <li>Understanding of housing retrofit principles and sustainability goals.</li>
 <li>PAS2035 accredited Retrofit Advisor preferred; candidates with transferable skills considered for training.</li>
 <li>Strong commitment to tackling climate change and reducing fuel poverty.</li>
</ul>
 

<ul>
 <li>Competitive salary: £30,024 – £33,699 per annum.</li>
 <li>Hybrid working scheme with flexibility and wellbeing support.</li>
 <li>Permanent full-time contract with 36.25 hours per week.</li>
 <li>Opportunity to make a direct impact on local sustainability and fuel poverty.</li>
 <li>Training and professional development support.</li>
 <li>Inclusive and diverse workplace culture reflecting Greater Manchester’s communities.</li>
 <li>Pension scheme and other public sector employee benefits.</li>
</ul>