Location
Lambeth, Guildford and Waverley, and Ilford.

Hours
Monday to Friday, 8:00 am to 5:00 pm.

Salary
£30,000 to £38,000 per annum, depending on experience.

About the Role
We are seeking approachable, organised and customer-focused Resident Liaison Officers (RLOs) to support building works across Lambeth, Guildford and Waverley, and Ilford. Working closely with site and project management teams, you will act as the main point of contact between residents, building occupants and the project team. You will arrange access for planned works, communicate project information, manage concerns and complaints, and help minimise disruption to residents throughout the programme.
This role suits someone with excellent communication and interpersonal skills who can build positive relationships, handle sensitive situations with empathy, and maintain accurate records. You will also help identify vulnerable or high-risk residents so appropriate arrangements can be made before works begin.

Benefits
Car allowance, fuel allowance and company pension.

Experience
- Previous experience in a Resident Liaison Officer role.
- Previous SHEQ (Safety, Health, Environment and Quality) experience.
- Good working knowledge of Microsoft Office.
- Experience in resident liaison, housing, construction, property maintenance, retrofit or social housing is desirable.
- Experience coordinating access to occupied properties.
- Experience supporting vulnerable residents or handling customer complaints is desirable.
- Previous customer service experience is desirable.

About You
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build relationships with residents from different backgrounds.
- Strong organisation and administration skills, including accurate record-keeping.
- Ability to manage sensitive conversations, resident concerns and complaints professionally.
- A responsible approach to confidentiality, health and safety, and lone working.
- Comfortable handling confidential information and following health and safety procedures.
- A full driving licence is essential.

Qualifications
No formal qualifications are specified; however, relevant experience and skills as outlined above are required.