Location
London

Hours
Full Time

Salary
Negotiable

About the Role
What if you could shape a career as unique as you? At WSP, you can find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and work with diverse, talented individuals who will help you expand your horizons. Ricardo is now a member of WSP. During the integration, you may see references to both WSP and Ricardo throughout the application and interview process.

We are seeking an experienced Senior Human Factors Consultant to join our team. In this role, you will manage multiple projects, support junior colleagues, and ensure high-quality delivery. You will lead work from bids through to completion, working closely with clients to understand objectives, build strong relationships, and manage resources, costs, and work packages.

You will deliver projects assessing human performance risks and developing human-centred design solutions. Working with clients such as Network Rail, Hitachi, RSSB, and Transport for London, you will support major programmes across infrastructure, rolling stock, control rooms, accessibility, and digital railway technologies. Your expertise in Human Factors Integration and risk-based analysis will guide multidisciplinary teams to ensure safety, efficiency, and accessibility.

Ricardo offers a rewarding environment where you can contribute to projects that enhance safety, performance, and sustainability across the rail industry. Examples of current projects include:
- RSSB research projects such as the Development of a Control Communications maturity framework to enable railway operators to assess communications effectiveness within and beyond Control Centres.
- Supporting the Office of Rail and Road (ORR) in reviewing accessibility and inclusive cases across the GB rail network.
- Human Factors Integration and progressive assurance activities on major infrastructure and rolling stock programmes.
- Supporting the design and assurance of modern control rooms and traffic management systems for automated railway operations – HS2, Metro Manila.
- Accessibility and PRM compliance assessments for stations, depots and rolling stock.
- ETCS and digital railway programmes, supporting safe introduction of new technologies.

Experience
- At least five years’ experience as a Human Factors adviser to organisations operating in complex, high reliability environments.
- Minimum two years demonstrated experience within the rail environment.
- Experience managing multiple projects and supporting junior colleagues.
- Proven ability to deliver Human Factors Integration planning, progressive assurance activities, and management of Human Factors risks and derived design requirements.
- Strong verbal and written communication, consultation, and facilitation skills.
- Ability to work effectively with people at all levels.
- Proactive, organised approach with high attention to detail.

About you
- Genuine interest in optimising human performance.
- Commitment to producing high quality work.
- Ability to build strong client relationships and manage resources and costs.
- Enthusiastic team player who can lead multidisciplinary teams.
- Willingness to engage with complex, high reliability environments and diverse projects.

Qualifications
- Relevant undergraduate or master’s degree in Human Factors/Ergonomics, Psychology, Systems Engineering, or similar.
- Chartered member status with the CIEHF, or evidence of equivalent experience and competencies to achieve this in the short term.
- Evidence of study covering ergonomics, human-system interface design, human performance, psychology, or similar.

Desirable
- Experience with Hierarchical Task Analysis (HTA) and other task analysis techniques.
- Human Error Identification and Risk Assessment methods (e.g. SHERPA, HEART).
- Workload analysis techniques.
- Anthropometric assessment and accommodation analysis.
- Digital human modelling.
- Sight-line and visibility assessment.
- Human-machine interface (HMI) evaluation and design review.
- Usability evaluation and user trials.
- Experience in accessibility and PRM-TSI or NTSN compliance.
- Experience in safety assurance, safety case development and CSM processes.
- Experience in control rooms, traffic management systems, automation or high-reliability operational environments.

Don’t quite meet all the criteria? Apply and we can see how your experience aligns to this role and other opportunities within the team.