Location
City of London

Hours
37.5 hours per week

Salary
£32,434 per annum

About the Role
Join Thames Reach as a Support Worker at Snow Hill Court, an Assessment Centre providing fast-paced, short stay services for people referred from the streets. You will conduct rapid risk and accommodation assessments, liaise with external agencies and councils to ensure clients receive comprehensive wrap-around support, and help increase move-on and throughput in the centre. The service operates 24 hours to ensure quick turnaround, supporting clients to move off the streets into stable accommodation. You will maintain a safe, healthy environment that reflects our ethos and supports client goals, while fostering a culture of high performance and continual improvement for yourself and the team.

About Thames Reach
Thames Reach delivers projects and services aimed at ending homelessness in and around London. We work directly with homeless people on the streets and in hostels, prevent homelessness, and support formerly homeless people to rebuild their lives through work, training, and volunteering opportunities. Last year, we helped over 15,000 people and are proud to be listed among the top 100 Best Workplaces in the UK.

Experience
Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – your understanding, compassion, and commitment will be valued in this role.

About you
- Organised and efficient in your work
- Excellent communication and problem-solving skills
- Confident supporting clients and engaging with a range of external partners
- Competent in using computers and various software packages
- Committed to developing your knowledge and skills

Qualifications
There are no specific qualifications required for this role, but a commitment to safeguarding and willingness to undergo pre-employment screening, including Disclosure and Barring Service checks, is essential. Having a criminal record will not automatically exclude you from consideration.

Benefits
- Generous holiday allowance: 29 days per year plus 8 public holidays (pro rata)
- Pension scheme with employer contribution of 6.5% when you contribute 1.5%
- Excellent development opportunities including career progression, regular supervision, appraisals, and learning programmes
- Wellbeing support including a 24/7 employee assistance programme and opportunities for TOIL
- Life assurance: four times your annual salary plus critical illness cover
- Additional benefits such as blue light discount card, interest-free season ticket loans, and cycle to work scheme