Location
London

Hours
Fixed Term Position for 1 Year

Salary
£40,344 Per Annum

About the Role
As a Technical Officer, you’ll be at the heart of keeping Southwark clean and green. You will support the management team with the technical planning and coordination of key services—making sure our resources are used efficiently, and that residents and commercial customers receive an excellent standard of service. This is a varied and rewarding role where your problem-solving and communication skills will shine. Your responsibilities will include monitoring and enhancing the efficiency of waste and cleaning services, analysing service and tonnage data to identify opportunities for improvement, managing customer accounts and ensuring accurate invoicing using SAP, responding to service-related enquiries and complaints with professionalism and care, supporting budget management and monitoring financial performance, liaising with contractors, internal departments, and external stakeholders, helping coordinate staff training and development, and maintaining clear communication with the wider team and senior managers.

Experience
Minimum of 4 GCSEs (including English and Maths), experience delivering frontline services or managing service contracts, proficiency in SAP Finance, Excel, and other Microsoft tools, strong customer service and stakeholder management experience.

About you
Excellent verbal and written communication skills, the ability to plan, prioritise and adapt in a fast-paced environment.

Qualifications
No specific qualifications required beyond the minimum GCSEs.