Location
Birmingham

Hours
Full Time

Salary
£28,000 per annum

About Net Zero Careers
Net Zero Careers supports roles that ensure high-quality retrofit delivery and compliance across residential projects. Customer-facing roles like this are vital to ensure residents are informed, safe, and satisfied while supporting the UK’s net-zero goals. Working alongside employers across the renewable energy, retrofit, environmental and sustainability sectors, we help candidates build rewarding long-term careers while making a positive impact on the environment.

About the Role
We are seeking a proactive, highly organised Technical Liaison Officer (TLO) with strong administrative skills to act as a key point of contact between business stakeholders, clients, and technical teams. The successful candidate will ensure smooth communication, coordinate cross-team activities, manage administrative functions, and support day-to-day operational and system processes.

Key Responsibilities
Technical Liaison
- Act as the primary liaison between clients, business users, and technical teams.
- Gather, document, and communicate business and technical requirements.
- Coordinate project activities and ensure timely follow-up on actions and deliverables.
- Monitor and track incidents, service requests, and project updates.
- Support testing, implementation, and deployment activities.
- Escalate issues and risks where appropriate.

Administrative Support
- Maintain accurate records, documentation, and reporting.
- Schedule meetings, prepare agendas, and distribute meeting minutes.
- Manage correspondence and stakeholder communications.
- Maintain databases, trackers, and operational documentation.
- Produce regular status reports and dashboards.
- Support onboarding and user administration activities.

System Administration
- Manage user accounts, permissions, and access requests.
- Perform routine system administration tasks and data maintenance.
- Ensure compliance with company processes, policies, and security standards.
- Assist with system configurations and user support where required.

Experience
- Previous experience in a Technical Liaison Officer, Project Coordinator, Service Delivery, Operations, or Administrative role.
- Strong stakeholder management and communication skills.
- Excellent organizational and multitasking abilities.
- Experience maintaining documentation and administrative records.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with ticketing systems, CRM platforms, or enterprise systems.
- Ability to work independently and manage competing priorities.

Desired Qualifications
- Degree or equivalent experience in Business Administration, Information Technology, or a related field.
- Experience in project coordination or service management environments.
- Knowledge of IT service management processes (ITIL preferred).
- Experience managing user access and administrative permissions.

About You
- Strong communication and relationship management skills.
- Attention to detail.
- Problem-solving abilities.
- Organisation and planning skills.
- Customer service orientation.
- Time management.
- Collaboration and teamwork.

Success Measures
- Effective coordination between stakeholders and technical teams.
- Accurate and timely reporting and documentation.
- Efficient management of administrative processes and system access requests.
- High levels of stakeholder satisfaction and service delivery.