Location
Hertfordshire

Hours
Full Time - 40 hours per week

Salary
Starting salary £41,324 progressing to £45,164

About the Role
As part of the Waste Management Unit fulfilling the statutory duties of a waste disposal authority, the Recycling Centre service in Hertfordshire receives approximately 1.5 million visitors each year and handles around 80,000 tonnes of household waste across a network of 16 Recycling Centres. In this role, you will embody our commitment to public service, sustainability, and operational excellence by taking on a range of responsibilities that make a meaningful impact every day including:
- Leading and inspiring remote teams across multiple sites
- Driving high standards in health & safety, environmental compliance, and customer service
- Conducting regular site visits, inspections, and providing hands-on support
- Managing complex public inquiries, complaints, and incident investigations
- Championing recycling, waste reduction, and reuse initiatives
- Making informed decisions on behalf of senior management, especially during weekends
- Tackling misuse of public services to protect taxpayer value
- Solving operational challenges with creativity and initiative
- Managing infrastructure, equipment, and contractor relationships to ensure seamless service delivery

Experience
- Proven experience in leading and motivating remote teams, ideally across multiple operational sites
- Experience managing site infrastructure, equipment, and contractor relationships
- Confidence in handling public complaints, enquiries, and incident investigations with professionalism and empathy

About you
- Outstanding team communication skills with the ability to foster collaboration, deliver clear messaging, and build strong working relationships
- A proactive approach to staff engagement, performance management, and conflict resolution
- Commitment to high standards in health & safety, environmental compliance, and customer service
- Ability to make independent, informed decisions, especially during weekends and out-of-hours operations
- Passion for championing recycling, waste reduction, and reuse initiatives
- Creative problem-solving skills to tackle operational challenges and improve service delivery

Qualifications
- Desirable: Certificate of Technical Competence
- Desirable: Health and safety management qualification
- Waste management experience is advantageous
- Ability to drive and/or travel around Hertfordshire using own transport or company vehicle
- Fluency in spoken English to converse at ease with members of the public and provide accurate advice