Location
Predominantly home-based with occasional travel to locations across the UK and the Newark office. Office facilities are available Tuesday to Thursday at our Newark office at The Kiln, Waterside, Mather Road, Newark, NG24 1WT for those within easy travelling distance.

Hours
Full Time - 35 hours per week

Salary
Up to £45,000 per annum

About the Role
As Business Services Manager, you will play a key role in translating the 2030 Strategy into operational reality across The Wildlife Trusts federation. You will work with individual Trusts to support the transition from strategic intent to practical delivery, helping them adopt an improved operating model while respecting local context. Acting as a connector between strategy, services, and delivery, you will support Wildlife Trusts to access and engage with services more easily, track needs and uptake, and work closely with service owners and delivery teams to improve service performance, benefits realisation, and impact measurement.

You will be pragmatic and collaborative, with experience working across strategy, services, and delivery in complex, federated or multi-stakeholder environments. Motivated by helping organisations turn strategy into action, you will support improvements in operating models and ways of working. Your proven account management skills will enable you to work directly with a range of stakeholders, including Wildlife Trust leaders, service owners, and delivery teams, adapting your approach to different contexts.

Excellent problem-solving skills are essential, using insight and evidence to identify gaps, recommend solutions, and support practical change. You will bring experience in service design, service performance, organisational improvement, or portfolio-level working, with the ability to track engagement, performance, and benefits clearly and meaningfully. Confident in selling services internally, you will spot opportunities to join up activity across teams and services to reduce friction and improve outcomes.

If you are a relationship-focused, delivery-oriented professional with a passion for improving organisational capability and making services work better for people, we encourage you to apply.

Experience
Proven experience working across strategy, services, and delivery in complex, federated or multi-stakeholder environments. Demonstrated account management skills and ability to engage with diverse stakeholders. Experience in service design, service performance, organisational improvement, or portfolio-level working.

About you
Pragmatic and collaborative with excellent problem-solving skills. Motivated by turning strategy into practical action and improving operating models and ways of working. Relationship-focused and delivery-oriented with the ability to adapt approaches to different contexts. Confident in internal service promotion and spotting opportunities to improve outcomes through joined-up activity.

Qualifications
No specific qualifications are stated; however, relevant experience and skills in service design, organisational improvement, and stakeholder engagement are essential.