Location
Preston

Hours
Full Time

Salary
£35,000.00 - £45,000.00 DOE

About the Role
We’re champions of the North West and proud to operate the electricity network that connects communities and keeps the electricity flowing every minute of every day. As the North West’s electricity network operator, we play a key role in the UK’s journey to net zero carbon by enabling clean, green economic growth. We lead the way in helping the region decarbonise and support the growth of renewable energy and a sustainable energy future for all.

In the Contact Centre Team Leader role, you will manage a team to exceed performance expectations through engagement and personal development. You will develop an effective contact framework to support agents across multiple sites and ensure delivery of excellent customer service through regular coaching and feedback. Managing day-to-day contact centre processes, you will ensure all deliverables align with business objectives. You will coach and develop your team, fostering a culture of high engagement by leading by example.

We were named Utility of the Year by Utility Week magazine in December 2024, recognised for innovation and solving some of the industry’s most difficult challenges. Join us and be part of a team that has the energy to transform communities, is adaptable, and takes pride in its work.

Experience
Proven leadership experience in a contact centre environment.
Demonstrated ability to develop a team to drive personal and business growth.
Strong planning, organising, data analysis, and trend identification skills.

About you
Excellent customer service and communication skills.
Leadership skills with a passion for coaching and developing others.
Adaptable and motivated to contribute to a high-performing team culture.

Qualifications
A level or equivalent qualification.

Benefits
Annual bonus scheme
Twenty-five days annual leave, increasing with length of service
Private healthcare
Employee rewards portal offering discounts on well-known brands
Market-leading contributory pension scheme
Employee assistance programme
Opportunities for professional development through our Learning & Development function

Additional Information
Employment is subject to satisfactory pre-employment checks including a Disclosure and Barring Service (DBS) check and drug and alcohol test.
We do not accept speculative CVs from agencies and reserve the right to close this vacancy early.