Location
Dundee, based at the Operations Centre within the Michelin Scotland Innovation Parc.
Hours
Shift-based role averaging 37.5 hours per week on a rolling rota covering 24 hours a day, 7 days per week, including evenings, nights, and weekends.
Salary
Negotiable
About the Role
Join the growing Smart Charging team at Evolt Charging, part of the global SWARCO Group, and help shape the future of transport. As a Customer Service Advisor, you will be the first point of contact for Electric Vehicle drivers and Charge Point Owners across the ChargePlace Scotland network. Your role will involve providing excellent customer support, basic technical assistance, and administrative coordination to ensure the smooth operation of the network.
Key responsibilities include:
- Providing advice and assistance to EV drivers and charge point owners
- Acting as the first point of contact for ChargePlace Scotland enquiries
- Offering basic technical support and logging faults via management systems
- Supporting driver registrations and membership queries
- Assisting with charge point commissioning administration
- Tracking faults and user activity in line with service level agreements
- Maintaining accurate records and performance reporting
- Supporting the wider operations team with customer and network activities
On a day-to-day basis, you will:
- Respond to customer queries via phone, email, and digital channels
- Log and monitor faults using internal systems
- Assist users with registration and RFID media requests
- Monitor service levels and escalate issues where required
- Update systems and maintain accurate records
- Produce performance and exception reports
- Collaborate with internal teams to support network uptime
- Deliver excellent customer service in a fast-paced environment
You may also:
- Support commissioning activities for new charge points
- Assist with operational improvements and process updates
Experience
- Experience in customer service (phone or face-to-face)
- Experience using computers, telephones, and digital communication tools
- Competent in Microsoft Office packages
- Desirable: Previous service centre or help desk experience, experience in a technical or support environment
About you
- Strong communication and interpersonal skills
- Ability to multitask and prioritise workload
- Strong organisational and record-keeping skills
- Detail-focused and analytical approach
- Ability to work independently and as part of a team
- Motivated to learn new skills in a growing industry
- Positive, proactive “can-do” attitude
Qualifications
No formal qualifications required; a willingness to learn and develop within the industry is essential.
