Location
City Depot & Recycling Park, Southampton

Hours
Part time - 16.25 hours per week
Sunday & Monday 23:30 - 07:30
Monthly team meeting on Wednesdays 15:00 - 16:00

Salary
£32,061 - £36,362 per annum (pro rata) plus 6% shift allowance

About the Role
We are recruiting for 1 vacancy within our City Telecare Services 24-hour control room. You will be responsible for handling emergency calls from elderly and vulnerable people on our Telecare Service, as well as managing emergency out-of-hours telephone calls on behalf of Southampton City Council. These calls include housing repairs, highways issues, and other vital council services.
This is a fast-paced but rewarding role requiring quick and effective decision-making. You will need to be compassionate, empathetic, and possess exceptional communication skills while managing competing demands, sometimes in stressful conditions. The role requires the ability to work independently and use your own initiative, while being a committed member of the team.

Experience
Experience in customer service or emergency call handling is desirable but not essential. The role requires the ability to work effectively under pressure and manage multiple demands.

About you
Compassionate and empathetic with excellent communication skills.
Ability to make quick, effective decisions in a fast-paced environment.
Self-motivated and able to work independently as well as part of a team.
Willingness to work shift patterns including weekends and bank holidays.

Qualifications
No specific qualifications are required; however, a commitment to learning and delivering excellent service is essential.

Additional Requirements
An enhanced DBS check will be required due to the nature of the role.