Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
We are seeking an expert in InfoWorks ICM (ICM) to assist our customers in adopting and optimizing their software. This is not a traditional software support role; instead, you will engage new and existing customers to ensure they are using ICM as efficiently and effectively as possible, from both an IT and engineering perspective. You will use your in-depth experience to enable, support, and guide our customers throughout their water projects. This is a proactive role where you will develop a strategy to understand which customers to engage with and what topics to address.

The role focuses on building relationships within Autodesk, including Sales, Development, and Engineering teams, but principally with our customers, taking ownership of their ideas, concerns, and requests to build trust in our software. The intention is to have high-value conversations, then collate and analyse those conversations into a coherent strategy for customer success.

We value hybrid working; if you live near enough to one of our offices, you are welcome to work there some or all of the time, but remote working is also supported. You will report to the Manager for Customer Success, EMEA Water.

Responsibilities
- Establish and maintain working relationships with customers as a trusted technical advisor.
- Collate and analyse customer conversations to identify actions to improve the customer experience and promote the use of ICM.
- Add value to the use of ICM, with scripting and AI as key components.
- Promote yourself as a subject expert through social media, webinars, conferences, and customer events.
- Develop and deliver expert coaching to drive customer adoption, including model building and import from other model types, calibration or verification against observed data, model application, and IT strategy (Autodesk Cloud, customer Cloud, or in-house systems).
- Identify and improve self-service materials to drive better adoption of our tools.
- Demonstrate thought leadership and product expertise internally to help drive the product portfolio and collaborate with customer success, sales, product, and strategy teams.
- Provide technical assistance and recommendations based on data analytics.
- Travel may be required to meet customers at their offices or conferences.
- Develop knowledge across the Autodesk Water portfolio, particularly in asset management.

Experience
- Proven knowledge of InfoWorks ICM in a commercial environment with recent industry experience.
- Demonstrable experience of scripting within ICM.
- Experience with cloud environments.
- Expertise in other water modelling products.
- Consulting and/or technical project delivery experience with large, demanding customers.
- Spanish language skills are especially beneficial.

About you
- Strong communication and relationship-building skills.
- Proactive and strategic thinker.
- Comfortable engaging with customers and internal teams to drive adoption and success.
- Willingness to travel as required.
- Passionate about water modelling and customer success.

Qualifications
- Degree in a Technical, Engineering, or Science subject, or equivalent experience.