Location
Office based in either Faversham, Kent or Central London.

Hours
Full-time position with the possibility of flexible working for the right candidate.

Salary
£40,000 per annum

About the Role
We’re looking for an exceptional Operations Manager to take full ownership of PRIME - our growing community of responsible businesses - and lead its day-to-day operations and long-term development. You’ll work closely with the three founders to shape strategy, deliver member value, and scale our impact. This is a full-time role for someone who wants to be at the heart of an ambitious social enterprise and play a key role in making it thrive.

PRIME is a social enterprise that brings together responsible businesses committed to improving their impact on the environment, society and ethical governance. We help our members make meaningful progress, share knowledge, and hold themselves accountable to higher standards. With a growing membership, engaging events, and a purpose that really matters, we’re entering an exciting new phase, and we need someone to lead it.

Your Key Responsibilities
Own and Run PRIME
Lead day-to-day operations: oversee membership, communications, events, and administration. Manage and improve the PRIME member journey - from onboarding to annual review. Manage the PRIME score moderation and the administration of the official PRIME scores. Lead the PRIME Officers Club, facilitating learning and support for our members. Ensure members receive high value, timely support, and proactive engagement. Research, collate and publish engaging content for our members on our portal. Hold the PRIME team (including the founders) to account on priorities and delivery.

Drive Growth and Impact
Collaborate with the founders to shape the vision, strategy and annual plan. Identify opportunities to improve the PRIME product. Assist with member recruitment, CRM, outreach and business development. Be the face of PRIME for our members — proactive, trusted and dependable.

Lead Communications and Events
Own all PRIME communication channels: email, website, social media, WhatsApp and more. Curate, plan and deliver PRIME events - workshops, breakfasts, mixers and more. Attend and network at trade and industry events from time to time (sometimes in the evening). Collect and share member case studies, stories and best practice to inspire others.

Ensure Operational Excellence
Maintain accurate member records, billing and portal information. Perform some light bookkeeping and governance tasks. Support the PRIME board and advisory group with preparation, scheduling and follow-up.

Experience
Experience as an operations lead, general manager, startup founder, or senior member of a charity is desirable, ideally within a growing organisation, membership group or B2B service. Proven ability to manage multiple priorities and deliver results in a dynamic environment.

About You
You are organised, a keen taker of minutes and ensure follow-up actions are completed. You understand the importance of data and consistently keep a CRM up to date. Driven and entrepreneurial, you care deeply about sustainability and want to help businesses improve their impact. Comfortable working independently, you thrive when collaborating with smart, purpose-led people. You enjoy taking responsibility and are proactive in getting things done. You treat PRIME as if it were your own.

Qualifications
Educated to degree level or equivalent. No specific qualifications beyond this are required, but relevant experience and a strong alignment with PRIME’s mission are essential.