Location
London (Hybrid work model with head offices in Paris, London, Montpellier, and Denver)

Hours
Full Time

Salary
£45,000 - £55,000 per year

About the Role
Sweep is seeking a Platform & Sustainability Expert (P&SE) to join the Delivery Team and lead customer-facing delivery activities in both English and German. In this role, you will help customers transform their sustainability ambitions into practical, high-quality outcomes through the implementation and adoption of Sweep’s platform. You will lead and support a variety of onboarding and implementation projects, acting as a trusted delivery partner across Sweep’s platform and sustainability capabilities.

You will translate customer requirements into effective configurations, workflows, and operational processes while helping customers build long-term autonomy on the platform. Working directly with customers, consulting and reseller partners, and collaborating closely with Customer Success Managers and the wider Sweep ecosystem, you will manage diverse stakeholders, navigate delivery challenges, and contribute reusable delivery patterns, best practices, and insights to improve delivery quality across the team.

This role requires demonstrated experience in customer delivery, consulting, project management, sustainability, or related fields. You will own customer-facing work, solve delivery challenges, and act as a credible platform and sustainability partner for customers.

Key responsibilities include:
- Owning or supporting customer onboarding and implementation projects from planning through handover, configuring Sweep for sustainability, carbon accounting, reporting, data management, surveys, workflows, and historical data.
- Leading customer meetings, workshops, and implementation discussions in English or German.
- Coordinating customers, partners, and internal teams while managing scope, timelines, risks, dependencies, and decisions.
- Delivering tailored training, demonstrations, presentations, and enablement sessions.
- Managing multiple customer and partner engagements, owning project plans, timelines, actions, and documentation.
- Applying advanced knowledge of carbon accounting and sustainability topics to customer engagements.
- Building trusted relationships with customers and partners through clear, responsive communication.

Sweep embraces artificial intelligence as part of daily work to enhance productivity and creativity. Candidates should have hands-on experience using AI tools professionally and be comfortable leveraging AI responsibly to support their work.

Joining Sweep means becoming part of a young, ambitious company with a mission to create positive impact for society and the planet. The company holds B Corporation status and offers a hybrid work model to balance personal and professional life.

Experience
- Proven experience in customer delivery, consulting, project management, sustainability, carbon accounting, SaaS implementation, or related fields.
- Experience independently owning customer-facing projects, workstreams, or relationships.
- Strong knowledge of carbon accounting, sustainability reporting, climate frameworks, and practical sustainability challenges.
- Experience applying sustainability knowledge in customer, business, or operational contexts.
- Comfortable working with digital platforms, data-driven workflows, and managing multiple stakeholders, priorities, and timelines.
- Experience facilitating workshops, delivering training, presenting, and recommending practical solutions.
- Professional fluency in English and German is mandatory, including customer meetings, workshops, training, written communication, and managing difficult conversations.

About you
- Takes ownership, raises risks early, and brings practical solutions.
- Structured, reliable, comfortable with ambiguity, and able to manage difficult conversations constructively.
- Builds trust through sound judgment and follow-through.
- Enjoys sharing knowledge and is open to feedback.
- Motivated by sustainability and understands the link between delivery quality, time-to-value, customer health, renewals, and expansion.
- Uses AI-assisted tools with appropriate judgment and human oversight.
- Acts in line with Sweep’s values and contributes positively to the Delivery team.

Qualifications
- A relevant degree is a plus but equivalent practical experience is equally valued.