Location
Aylesbury, Buckinghamshire with hybrid working available from either our Sutton or Aylesbury office.

Hours
Full Time (hours not specified)

Salary
£27,000 per annum

About the Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
Home Decarbonisation - We’re working to eliminate fuel poverty, providing end-to-end management in energy efficiency and carbon reduction. Our team works closely with homeowners and local authority partners to provide home energy advice to prepare for Net Zero.
As part of our team, you’ll be at the forefront of the transition to net zero, working with not just those around you, but across the Group - sharing learnings to deliver essential infrastructure services for life.
Are you passionate about problem-solving and effective communication? As a Resolution Coordinator, you will connect with energy clients and installer partners, keeping things running smoothly in a risk and governance-driven setup. You will team up with Compliance and Reporting Analysts, plus Finance, under the guidance of our Submissions Team Lead – making a big impact in our ECO delivery.
You’ll maintain and update records regularly, deliver accurate reports, and keep stakeholders informed. You will stay ahead of guidance updates from DESNZ, Ofgem, and funder partners, ensuring compliance. The role involves varied duties to support our mission.

Benefits
We offer a range of benefits designed to support your life in and out of work, including:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal with access to thousands of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- 25 days annual leave plus bank holidays
- 2 paid volunteer days per year

About Us
We want to be an employer of choice and a great place to work, attracting diverse and talented people who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion to help create an environment where everyone belongs.
Our values shape our culture and how we work with one another. We recruit with these values in mind to ensure your aspirations and ways of working align with ours:
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice, graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

Experience
- Previous experience in an admin or client-facing role
- Experience with Excel

About you
- Strong communication and organisation skills
- Passionate about problem-solving and effective communication
- Ability to work collaboratively within a team and with multiple stakeholders

Qualifications
- Knowledge and experience of the Energy Company Obligation (ECO), including scheme rules and compliance requirements, is preferred but not essential