Location
London

Hours
Full Time - 35 hours per week

Salary
Competitive salary with commitment to paying at least the London Living Wage

About the Role
Are you committed to improving private rented housing standards? We are seeking a dedicated Service Manager to lead our Residential Environmental Health Team. In this role, you will be responsible for delivering a wide range of activities designed to improve housing standards in the private rented sector, supporting independent living through the administration of disabled facilities grants, setting and monitoring performance standards, driving efficiency improvements, optimising income to support service delivery, and using discretionary licensing powers to create a well-regulated private rented sector.

You will play a key role in ensuring safe and healthy homes for residents, using your expertise to influence and manage housing enforcement and service delivery. This is an exciting opportunity to make a real difference in the community and contribute to our mission to provide a safe place to call home.

Islington Council is a diverse and culturally rich borough committed to challenging inequality. We live by our CARE values: collaborative, ambitious, resourceful, and empowering. We offer a supportive and inclusive working environment where you can thrive and develop your career.

Our Offer to You
- Up to 31 days leave per year, increasing to 36 days after five years of local government service
- Flexible working arrangements to support a healthy work-life balance
- Learning and development opportunities to maximise your potential
- Competitive pay and a commitment to paying all staff the London Living Wage at minimum
- Excellent local government pension scheme
- Cycle to Work scheme and discounted gym memberships
- Local discounts from restaurants, shops, health and beauty therapists, and more

Workforce Equality, Equity, Diversity and Inclusion
We are dedicated to creating an inclusive and equitable workforce where everyone is treated with dignity and respect. Our strategy places equality, equity, diversity, and inclusion at the heart of everything we do. We maintain a zero-tolerance approach to any unlawful discrimination, harassment, or victimisation and actively work to foster a culture of inclusion and belonging.

Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. This post is subject to a basic DBS check, qualifications check, and 3-5 years referencing.

Experience
Extensive experience as both a housing enforcement officer and manager is essential. Proven ability to lead teams and deliver housing enforcement activities effectively within the private rented sector.

A strong understanding of housing law and relevant legal processes is required, along with experience in setting and monitoring performance standards, driving efficiency improvements, and optimising income to support service delivery.

About You
You will have excellent communication and relationship-building skills, with the ability to use data and evidence to inform decision making. You are committed to making a difference and motivated to lead a team focused on improving housing standards and supporting independent living.

You embrace the values of collaboration, ambition, resourcefulness, and empowerment, and are dedicated to fostering an inclusive and equitable workplace.

Qualifications
You will hold a relevant professional qualification related to housing or environmental health. Additional qualifications or training in housing enforcement, management, or related disciplines will be advantageous.