Location
London (Canning Town base with travel to Bow required)

Hours
Full Time

Salary
£33,000 per annum

About the Role
Pinnacle Group is seeking an experienced Contract Manager to oversee Soft Services including cleaning, grounds maintenance, window cleaning, and deep cleaning within a social housing environment. You will manage multi-site facilities contracts, ensuring services are delivered to high standards, on time and within budget. Responsibilities include recruitment and training, budget and performance management, health & safety compliance, and maintaining strong client relationships. You will join the Soft FM team responsible for a wide range of cleaning, grounds maintenance, and caretaking services to ensure community assets are well-maintained.

The role involves conducting audits, inspections, and risk assessments, managing feedback, and driving continuous improvement. If you are passionate about people and delivering high-quality services, this is an excellent opportunity to contribute to a values-driven organisation committed to Trust, Respect, Involve, Challenge, and Deliver Excellence.

About Pinnacle Group
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work, and play. We are a people-first organisation with a consistent values-driven culture spanning over thirty years.

Experience
- Proven experience managing soft facilities services in cleaning and grounds maintenance
- Demonstrable track record in facilities management, particularly in a multi-site environment
- Experience with budget management and full profit and loss accountability
- Strong knowledge of health and safety regulations, compliance standards, and best practices in facilities management

About you
- Strong leadership skills with the ability to recruit, supervise, and support on-site staff or subcontractors
- Excellent communication skills to interface effectively with residents, housing officers, and clients
- Proactive approach to conducting risk assessments, audits, and driving continuous improvement
- Commitment to delivering high-quality services and maintaining client and community confidence

Qualifications
- Full driving licence
- IOSH Managing Safely qualification or equivalent is advantageous