Location
Recruiting in areas: BA, SN, SP, SO

Hours
Full Time (hours not specified)

Salary
Dual Fuel - £42,285
Dual Fuel (3 phase/CT) - £43,370

About the Role
At M Group Energy, we deliver essential infrastructure services across electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation. As part of our Metering team, the leading provider of metering services in the UK energy retail sector, you will play a key role in ensuring accurate billing and monitoring of energy usage through installation, maintenance, and management of gas, electricity, and water meters.

In this role, you will investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You will ensure installations are made safe and collaborate with suppliers to determine further actions. Collecting evidence and providing information to clients for decision-making will be part of your responsibilities.

You will also be involved in debt recovery work, which may include installing SMART meters or de-energising/disconnecting supplies.

As a Revenue Protection Officer / Dual Fuel Engineer Meter Operator, you will demonstrate professionalism, integrity, and excellent customer service skills, maintaining calm and professionalism in challenging situations.

We offer full training on revenue protection and conflict management, supporting your career progression regardless of previous experience.

Benefits
£2000 per year safety and attendance bonus
Matched or contributory pension scheme
Online GP service, 24/7, 365 days a year
Employee assistance programme
My Rewards portal with thousands of retail discounts
Life assurance
Cycle to work, salary finance, and give as you earn schemes
Enhanced maternity, paternity, and adoption leave
Reward and recognition scheme
Company van/vehicle and fuel card for business use
Discretionary bonus scheme
22 days annual leave plus bank holidays
Recommend a friend – get rewarded for introducing people to us!
Standby, overtime, and call out opportunities

About Us
We strive to be an employer of choice, attracting diverse and talented people who make a difference. We are proud to be one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks foster a sense of belonging and shared passion.

Our values shape our culture and how we work together:
- We’re responsible and go further for our people, clients, communities, and the planet
- We’re open and seek new and better ways to exceed expectations
- We’re together as one team; the whole is greater than the sum of its parts
- We’re ambitious and embrace opportunity to lead essential infrastructure services for life

Whether you are a trainee, apprentice, graduate, or progressing through your career, we offer industry-recognised programmes, training, and development. It’s an exceptional time to be part of M Group.

Please note: Job adverts may close before the stated closing date, so early application is encouraged. Successful candidates may be subject to third-party background checks and drug and alcohol testing as part of induction and onboarding.

Experience
- Experience installing gas and electric smart meters
- Previous experience as a Revenue Protection Officer / Dual Fuel Engineer Meter Operator or in conflict management is useful but not essential

About You
- Positive, proactive, and solution-oriented mindset
- Strong customer service skills with the ability to remain calm and professional in challenging situations
- Professionalism and integrity in all aspects of work

Qualifications
- Valid full UK driving licence with less than 6 points
- CCN1 / CMA1 / CMA3 with MET1
- NVQ Level 2 in Smart Metering (Dual Fuel) / MOCOPA

Desirable (not essential)
- 3-phase qualification / CT / Medium Pressure