Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our client is a utilities provider in the South-East geographic area, committed to delivering services in an environmentally sustainable, economically beneficial, and socially responsible manner to create sustainable long-term value for all.

As Operations Director - Major Infrastructure Lead, you will work within capital delivery, collaborating with project teams and engaging positively with a wide range of internal and external stakeholders. You will be responsible for the simultaneous delivery of multiple water and water recycling projects and/or programmes within the AMP8 programme.

Your role will ensure adherence to project governance procedures including risk, cost, and change control, while working collaboratively across business teams to deliver projects. You will manage the development and delivery of strategic management plans, strengthen stakeholder relationships, and ensure compliance and commercial excellence.

Key responsibilities include driving operational improvements, resource management, and sustainable business growth through account development or sales. You will be accountable for achieving internal and external objectives on appointments of around £6m in Mace fee.

You will drive strategic direction, governance, and client relationships, securing new opportunities and strengthening account performance. Ensuring ethical, financially sound operations, you will shape long-term business strategy and sustainability outcomes.

Mentoring and developing teams, championing best practice, and supporting talent growth across the business will be essential. You will manage major project delivery, governance, and client engagement, converting strategic vision into actionable plans leveraging C2P, net zero, and digital innovation.

Driving safety, quality, cost, programme, and sustainability excellence, you will ensure robust risk, compliance, and service-delivery standards. Building and managing high-performing teams, optimising resources and specialist expertise to enhance performance and outcomes will be key.

Finally, you will shape long-term strategy, strengthen stakeholder relationships, and ensure ethical, commercially sound operations that support sustainable business growth.

Our values
Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.
Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.
Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.
Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation. We are also open to discussing part time, flexible, and hybrid working options if suitable within the role.

Experience
Strong project delivery experience in utilities and major infrastructure.
Proven leadership with commercial acumen and senior stakeholder management.
Knowledge of carbon, sustainability and their impact on project outcomes.

About you
Professional membership (RICS, CIOB, APM, ICE) or equivalent development.
Ability to drive strategic direction, governance, and client relationships.
Skilled in mentoring and developing teams, championing best practice and supporting talent growth.
Committed to safety, quality, cost, programme, and sustainability excellence.
Strong communicator with the ability to build and manage high-performing teams and optimise resources.

Qualifications
Professional membership (RICS, CIOB, APM, ICE) or equivalent development is required.