Location
London Borough of Tower Hamlets

Hours
Full Time

Salary
£61,686 per annum

About the Role
We are seeking an experienced waste services professional to join us as a Senior Commercial Waste Operations and Development Officer. In this role, you will ensure our commercial customers receive reliable, high-quality waste collection services that keep their premises compliant and well-maintained. By delivering excellent service, you will help retain and attract commercial clients while supporting ongoing service improvements and innovation for the benefit of all our customers.

You will lead a dedicated commercial operations team of 14 staff, managing commercial waste collections across the borough. Your responsibilities will include efficiently solving operational problems as they arise, planning daily operations, and assigning staff and vehicles as needed.

Championing health and safety in all aspects of service delivery is essential, alongside upholding excellent customer service standards and maintaining the highest levels of professionalism, performance, and regulatory compliance.

Your ability to adapt communication styles will ensure seamless, high-quality interactions with both residents and businesses, enhancing customer satisfaction borough-wide. You will play a key role in fostering positive employee relations by promoting open dialogue, transparency, and mutual respect within the team.

Building strong relationships with colleagues and partners, you will monitor service performance, improve operations, and address issues such as uncontracted commercial waste and customer containment needs. Your expertise will support service growth and development, providing valuable insight to sales and contract teams and assisting in implementing new services alongside the Commercial Waste Contract and Accounts Manager.

This is an excellent time to join Waste Services, as we receive positive feedback on cleansing standards and commercial waste services, supported by excellent Keep Britain Tidy monitoring results. We continue to develop digital business tools within the service, which inform and enable planned service expansion.

This unique opportunity allows you to join a passionate team at the forefront of waste management innovation in one of London’s most vibrant boroughs. You will champion sustainability and help shape Tower Hamlets’ future as an environmentally responsible community. We are proud of our commitment to investing in people, offering tailored training and advancement opportunities, and fostering a collaborative, supportive work culture.

Tower Hamlets’ vision is for a borough where people are aspirational, independent, and have equal access to opportunities; a borough residents are proud of and love to live in; and a dynamic, outcomes-based council using digital innovation and partnership working to meet changing needs. We seek people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

We have a zero-tolerance approach to all forms of discrimination and work to eradicate discrimination based on race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, civil partnership status, gender identity or expression, pregnancy and maternity, and social or economic disadvantage. We welcome applicants interested in flexible working arrangements and those who live in the borough.

Experience
Operational experience managing waste-related services with a strong understanding of best practices and procedures in waste management, ideally within a local government setting. At least 3 years of relevant experience is required.

About you
- Strong leadership skills with experience managing teams
- Excellent problem-solving and operational planning abilities
- Commitment to health and safety and regulatory compliance
- Adaptable communication style to engage effectively with residents, businesses, and staff
- Ability to foster positive employee relations and promote a collaborative work environment
- Passionate about sustainability and innovation in waste management

Qualifications
A relevant degree and/or professional qualification in waste-related management is required, or equivalent relevant experience.