Location
Manchester

Hours
Monday to Friday, 40 hours per week, 8:30am - 5pm plus Saturdays on a rota basis and Bank holidays (additional pay applies)

Salary
£33,000 per annum plus performance bonus, Veolia benefits and pension

About the Role
As a Senior Service Coordinator at Veolia, you will play a key role in the day-to-day management of service delivery, including the dynamic allocation of work to vehicles and routes. You will communicate regularly with customers, stakeholders, and drivers, providing status updates and maintaining strong contact with front-line staff. Your responsibilities include managing completion of all debriefs, reporting necessary actions, and engaging face-to-face with drivers to support issue resolution on routes. You will report all safety concerns or container damage and promote a safety-first culture by encouraging ‘stop the job’ if conditions are unsafe. Supporting the Operations Manager, you will ensure legal compliance on-site relating to Working Time Directive (WTD), O’licence, and transport regulations. You will also have direct reporting responsibility for all drivers and Service Coordinators, contributing to a safe, efficient, and compliant transport operation.

What Veolia Offers
25 days of annual leave
Access to company pension scheme
Stream - Employee financial wellbeing support including early access to earned pay, savings, budgeting, financial coaching and rewards
Discounts on groceries and well-known retailers
Access to resources supporting physical, mental, and financial health
One paid day’s leave annually to volunteer and support your community
Ongoing training and development opportunities to help you reach your full potential

Experience
- Previous supervisory experience
- Experience in waste, transport, or logistics industries is desirable
- Understanding of transport compliance and Working Time Directive (WTD) is advantageous
- Proficient IT skills with ability to adapt to Google operating systems

About You
- Excellent communication skills, able to engage with people at all levels including drivers, frontline employees, and customers
- Strong organisational skills with ability to manage a busy workload in a fast-paced environment
- UK Driving Licence

Qualifications
No formal qualifications required, but relevant experience and skills as outlined above are essential