Location
Sheffield, South Yorkshire, S4 7ZJ

Hours
40 hours per week

Salary
£30,000 per annum plus a yearly bonus of up to 10% and Veolia benefits

About the Role
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. As a Service Coordinator you’ll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;
25 days of annual leave plus bank holidays
Access to our company/people’s pension scheme
Discounts on everything from groceries to well known retailers
Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
24 hour access to a virtual GP, 365 days a year, for you and family members in your household
One paid day’s leave every year to volunteer and support your community
Ongoing training and development opportunities, allowing you to reach your full potential

What you’ll be doing;
Monitor daily service activity to ensure work is completed within agreed timescales and service level agreements
Track live in-cab progress and identify delays, missed collections, incomplete work or other service issues
Escalate operational delays and performance issues to supervisors and management
Reallocate tasks to available crews and resources when required, following operational instructions
Monitor the ECHO Maps tracking system and report unusual activity, tracking errors or other anomalies
Record access issues, roadworks and missed collections, ensuring supporting photographs and information are saved correctly
Monitor ad hoc services, including bin deliveries, clinical collections and bulky waste collections
Liaise with relevant internal departments to support the delivery and completion of operational work
Produce accurate reports for supervisors covering missed collections, on-board system compliance and completed work
Check that all service rounds have been correctly completed and closed when drivers debrief
Maintain accurate operational records and ensure service information is updated promptly

Experience
Experience using live tracking, scheduling, workflow or fleet management systems
The ability to monitor real-time operational activity and identify delays, exceptions and incomplete tasks
Experience allocating or reallocating work according to available crews, vehicles or other resources
Experience recording and managing operational data, including collections, deliveries and service completion
Experience producing reports using system data and presenting information in a clear, accurate format
Competence using Google Workspace, particularly Google Sheets, Google Docs and Gmail
The ability to accurately update records, maintain information and retrieve data when required
An understanding of service level agreements, performance monitoring and operational compliance
Experience using mapping, vehicle-tracking or in-cab monitoring systems would be beneficial
Previous experience in service coordination, logistics, fleet operations, waste management or a similar operational environment would be beneficial

About you
Organised and detail-oriented with strong communication skills
Proactive and able to work effectively under pressure
Committed to supporting sustainability and community engagement
Adaptable and willing to learn new systems and processes

Qualifications
No specific qualifications required, but relevant experience and a positive attitude are essential