Location
Canterbury

Hours
Monday to Friday, 40 hours per week, 8:30am - 5pm plus Saturdays on a rota basis and Bank holidays (additional pay applies)

Salary
£30,121.07 per annum plus Veolia benefits and pension

About the Role
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. At Veolia, everyone plays a part in working alongside communities, looking after the environment, and contributing to an inclusive culture. As a Service Coordinator, you will proactively communicate with customers and provide status updates while maintaining contact with drivers throughout the day. Upon drivers’ return to the depot, you will oversee the debrief process within the allocated time and report any necessary actions or updates. You will be the face-to-face contact with drivers daily, supporting them to act on issues identified during rounds, including reporting safety concerns or container damage via close call reporting and encouraging ‘stop the job’ if it is unsafe to continue, in line with company procedures. You will create a customer excellence culture, react to and manage customer queries and complaints, and implement service practices that meet customer needs. Maintaining a “zero harm” safety culture within depots and ensuring service delivery aligns with customer expectations will be key. You will engage with stakeholders including the wider Veolia and Management teams, ensure legal compliance on site regarding Working Time Directive and transport regulations, provide clear and accurate daily debrief reporting, lead and develop direct reports, and communicate important business matters to drivers.

What We Can Offer You
25 days of annual leave
Access to an enhanced pension scheme
Free physiotherapy service
Discounts on groceries and well-known retailers
Resources to support your physical, mental, and financial health
Ongoing training and development opportunities
Employee financial well-being support including early access to earned pay, savings, budgeting, financial coaching, and rewards

Experience
Experience working with a quality management system is required.

About You
Full Car Driving Licence
Good communication skills, able to engage effectively with people at all levels, including drivers and frontline employees
Ability to organise a busy workload and operate efficiently in a fast-paced environment

Qualifications
No specific qualifications are stated; however, relevant experience and skills as outlined are essential.