Location
Thetford Forest, Norfolk (High Lodge)

Hours
37 hours per week (including weekends)

Salary
£30,105 per annum

About the Role
Join Forestry England, a passionate team dedicated to growing the nation’s forests for everyone. As a Visitor Service Coordinator, you will contribute to delivering an exceptional visitor experience at High Lodge, ensuring visitors leave with lasting memories. You will provide accurate information and respond to enquiries with enthusiasm and expertise, meeting the needs of every customer wherever possible. Your role includes helping to keep visitor facilities clean, safe and accessible, while fostering a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will also take opportunities to promote Forestry England’s work through marketing, events, membership and volunteering initiatives. This role is part of the visitor service and recreation team, playing a key part in creating amazing places and experiences for visitors to enjoy.

Benefits
Forestry England offers a comprehensive benefits package including a Civil Service Defined Benefit Pension Scheme with an average employer contribution of 28.97%, 25 days holiday per year (increasing by one day per year of service up to 30 days, pro-rated for part-time employees), plus bank holidays. Employees have access to the STaR employee benefits scheme offering discounts on everyday shopping, holidays, gym memberships, insurance and more. Free parking at Forestry England sites and free entry to National Arboretums at Westonbirt and Bedgebury are included. Forestry England is committed to lifelong learning and career development, supporting continual professional development, individual learning plans and sponsored membership of professional bodies.

Experience
Experience in customer service or visitor-facing roles is desirable. Ability to respond to enquiries with enthusiasm and expertise is essential. Experience working in outdoor or recreational environments is advantageous.

About you
You are passionate about the environment and enjoy working as part of a team. You have excellent communication skills and a positive, proactive attitude. You are committed to providing outstanding visitor experiences and maintaining safe, clean, and accessible facilities. You embrace opportunities to promote organisational initiatives and contribute to a positive workplace culture.

Qualifications
No specific qualifications are required; however, candidates must have the ability to communicate effectively in accurate spoken English. Successful candidates will be subject to a criminal record check and government baseline personnel security standard check. Forestry England is an equal opportunities employer and supports candidates with disabilities through guaranteed interviews where minimum criteria are met.