Location
Crawley Office

Hours
Full Time - Fixed Term Contract (9 to 12 months) with blended working after probation (6 months): 3 days in the office, 2 days remote

Salary
£32,264 per annum plus 7.5% bonus

About the Role
This Billing Analyst role, reporting to the Billing and Agreements Manager within the Finance directorate, plays a key part in managing the day-to-day activities that generate the majority of UK Power Networks' £2 billion annual income. You will be the in-house expert on billing, working with complex data and scenarios, ensuring accuracy and compliance with regulatory expectations.

Your responsibilities will include preparing, raising, and issuing invoices to electricity suppliers and Independent Distribution Network Operators (IDNOs), promptly allocating bank payments, chasing outstanding balances, and managing penalties for non-payment. You will maintain and update standing data with high attention to detail to ensure alignment with industry systems.

You will analyse large datasets to support billing queries, dispute resolution, and investigate data anomalies. Working across two billing engines as part of the Market-wide Half-Hourly Settlement (MHHS) transition, you will ensure accuracy and consistency in a dual-system environment and resolve an increased volume of standing-data queries.

Managing relationships with 220 electricity suppliers and IDNOs, you will act as a primary point of contact for billing matters and collaborate with senior management to provide insights supporting decision-making. You will also work closely with Pricing and Contract Management Teams to ensure account set-up accuracy, participate in system testing for industry-led changes and user-driven enhancements, and engage with vendors to resolve system issues.

This role requires a strong eye for detail, confidence working with complex data, and clear communication skills to liaise effectively with external stakeholders and internal leadership. Your analytical capability and commitment to accuracy will be essential to ensure efficient and correct billing processes.

Additional Benefits
25 Days Annual Leave plus bank holidays
Reservist Leave – Additional 18 days full pay and 22 unpaid
Personal Pension Plan – Personal contribution rates of 4% or 5%, with UK Power Networks contributing 8% or 10%
Tenancy Loan Deposit Scheme, Season Ticket Loan
Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
Occupational Health support
Switched On scheme providing discounts on hundreds of retailers' products
Discounted gym membership
Employee Assistance Programme

Experience
Experience in a commercial or financial environment is advantageous but not essential.

About you
You have strong numeracy skills and excellent attention to detail, with the ability to work accurately with large datasets. You communicate clearly and confidently in both written and verbal forms, able to present information effectively to all partners. You are analytical, diligent, and committed to accuracy, with the ability to manage complex data and billing processes. You are comfortable working collaboratively with internal teams and external stakeholders.

Qualifications
Five GCSEs (A–C or 9-4) or equivalent, including English and Mathematics.

Health & Safety Responsibilities
Managers and supervisors are responsible for ensuring the health and safety of their employees and others affected by their work, including briefing and ensuring competence in safe working practices. Employees must understand the risks involved in their activities and apply necessary controls to manage those risks. Awareness of environmental impacts and compliance with legal requirements is expected. For certain operational roles involving work at height or fall arrest devices, there is an upper weight limit of 116Kg due to equipment safety limits.

Inclusion and Recruitment
UK Power Networks is committed to creating an inclusive workplace where everyone feels welcome and valued. Applications are encouraged from all backgrounds, experiences, and perspectives. Adjustments and support during the recruitment process are available upon request. Recruitment decisions are made by trained employees using human judgement, with responsible and transparent use of AI-enabled tools to support application management. Data privacy and security are strictly maintained. Where applicable, safer recruitment processes and robust pre-employment checks are conducted.