Location
Maidstone area

Hours
Full Time, Permanent

Salary
£38,521 per year plus benefits and a 3% bonus

About the Role
This Disconnections Co-ordinator will report to the Disconnections Customer Services Supervisor and work within Network Operations. You will be operationally responsible for the daily co-ordination and technical performance of a programme of electricity disconnections, ensuring delivery to time, cost, quality, and health and safety standards. You will manage the programme of work, ensuring all quotations and delivery timescales are met following regulatory processes and to the highest standards of quality and safety. The role involves providing excellent customer service to achieve high satisfaction and zero complaints, managing project budgets, and ensuring compliance with company procedures and safety standards. You will promote the Incident and Injury Free philosophy and support emergency preparedness and implementation at a local level. This role requires significant customer contact, liaison with operatives and contractors, and attendance at customer meetings with regular progress reporting. You will act as an ambassador for UK Power Networks, representing the business in discussions with key partners and ensuring regulatory and legislative obligations are met.

Benefits
22 Days Annual Leave plus bank holidays
Reservist Leave – Additional 18 days full pay and 22 unpaid
Personal Pension Plan – Personal contributions of 4% or 5%, with UK Power Networks contributing 8% or 10%
Tenancy Loan Deposit Scheme, Season Ticket Loan
Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
Occupational Health support
Switched On scheme providing discounts on hundreds of retailers’ products
Discounted gym membership
Employee Assistance Programme

Experience
Experience of Project Management
Excellent customer management skills
High level of competence and attention to safety compliance
Excellent IT skills
Good organisational awareness
Experience of Payment receipting, Invoicing & Cost analysis
Desirable: Experience of NRSWA and MAP21 Management of Flows and associated applications

About you
Impeccable ethical and moral behaviour with unquestionable character
Ability to work cooperatively with others to achieve shared goals
Strong prioritisation skills to improve customer service and enhance service provision
Proactive thinker and planner who can anticipate and address problems
Committed to promoting zero harm and a safe working environment

Qualifications
Not explicitly stated; however, a high level of competence in relevant systems and processes is required