Location
Energy House, Crawley

Hours
Full Time, permanent position

Salary
£30,816 per year plus a 7.5% bonus

About the Role
You will report to the Billing and Agreements Manager within the Finance directorate and be part of a small team responsible for preparing and administering customer connection agreements, including agreed changes such as reductions in available capacity. Acting as a point of contact for customers and their representatives, you will maintain accurate connection records and ensure activities comply with regulatory, data protection, and confidentiality requirements. The team manages a high volume of connection agreements, customer enquiries, and record updates each month. Your organisation, accuracy, and clear communication will help customers receive timely information and ensure agreement records are complete and up to date.

Key responsibilities include:
- Preparing and administering customer connection agreements and agreed variations
- Responding to customer and representative enquiries by email and telephone regarding standing data held in agreements
- Explaining available options for changing connection agreement information clearly and helpfully
- Updating standing data and customer connection records for new or amended agreements
- Monitoring the issue, return, and filing of connection agreements to maintain complete and accurate records
- Resolving queries promptly and escalating issues when appropriate
- Collaborating with internal colleagues and external customers to obtain necessary information to progress agreements
- Handling personal and commercially sensitive information in line with data protection, UK GDPR, and confidentiality requirements
- Following relevant regulatory requirements and team processes when completing connection agreement activities

Additional benefits include 25 days annual leave plus bank holidays, reservist leave, personal pension plan with employer contributions, tenancy loan deposit scheme, season ticket loan, tax-efficient benefits such as Cycle to Work, Home & Tech and Green Car Leasing schemes, occupational health support, retail discounts, discounted gym membership, and an Employee Assistance Programme.

Experience
- Experience of building and maintaining effective relationships with customers and internal or external stakeholders
- Confidence using Microsoft Excel and Word to manage information and produce documents
- Understanding of the importance of data protection, confidentiality, and appropriate handling of sensitive information
- Attention to detail and ability to identify and resolve discrepancies

About you
- Clear written and verbal communication skills with the ability to explain information and options in an accessible way
- Ability to organise a varied workload, manage a high volume of enquiries, and maintain accurate records
- Strong organisational skills and accuracy in record keeping

Qualifications
- Five GCSEs at grades 9-4 or A*-C, including English and Mathematics, or equivalent qualifications or relevant practical experience

Desirable
- Experience in customer data management, contract administration, or a similar coordination role
- Experience of the UK energy sector or another regulated environment
- Experience working with connection agreements, standing data, or comparable customer records

We encourage applications from candidates with transferable skills who meet most of the essential criteria and believe they could be successful in this role.