Location
UK-wide, remote/home working available. Option to work from one of the Field Studies Council centres across the UK. Hybrid working arrangements considered. Occasional travel may be required, typically no more than once every two to three months.

Hours
Permanent full-time contract

Salary
£26,302 per annum + excellent benefits including life assurance (5 x salary), health & wellbeing support, and more.

About the Role
Are you an organised administrator who enjoys helping people and providing excellent customer service? Join the Field Studies Council and play a key role in supporting biodiversity training programmes and the production of highly respected publications. You will help ensure the smooth delivery of biodiversity training and publications activities, supporting learners, customers, and organisations across the environmental sector. Through excellent administration and customer service, you'll help people access training courses and resources that support environmental learning, biological recording, and conservation.

Your responsibilities will include acting as the first point of contact for customer enquiries via phone and email, supporting learners with bookings and course enquiries, preparing quotes and processing bookings for corporate training clients, producing invoices and supporting financial administration, maintaining accurate records across databases and booking systems, supporting onboarding and administration of associate tutors, assisting with customer enquiries related to publications, supporting promotion of training programmes and publications, taking minutes at meetings, assisting with reporting requirements, and handling a variety of routine administrative tasks to support the wider team.

Please refer to the vacancy pack for full details on the role's responsibilities.

Experience
Experience working in an administrative role. Experience communicating professionally with customers by phone and email. Experience maintaining accurate records and databases. Confidence using Microsoft Office applications including Word, Excel, and Outlook. Experience using CRM systems, cloud-based administration systems, or online learning platforms would be advantageous.

About you
A proactive and flexible individual who enjoys administration and customer service. Motivated by supporting environmental learning and skills development. Takes pride in helping customers, finding solutions, and ensuring smooth operations. Interest in the natural environment and the work of the Field Studies Council is beneficial. Excellent organisational skills and attention to detail. Strong written and verbal communication skills. Ability to prioritise tasks and work effectively to deadlines. Professional and articulate telephone manner. Ability to work independently and contribute positively as part of a team.

Qualifications
No specific qualifications required, but a positive attitude and willingness to learn are essential.