Location
Watford with hybrid working (1-2 days per week in office). UK travel up to once per month and international travel 2-3 times per year.

Hours
Full Time

Salary
£32,000 - £36,000 per annum

About the Role
Make your mark at BRE! BRE aims to be the world’s leading innovation, science and data hub for the built environment. For over a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used globally to improve buildings for people and the environment. Through science-led solutions to urgent challenges, we strive to build a thriving and sustainable world.

As a Client Relationship Manager within BRE’s Partnerships Team, you will manage and grow relationships with key clients to support the expansion of BRE’s products and brands, including BREEAM. You will act as the central point of contact for client queries, coordinate with internal teams to ensure effective service delivery, and support onboarding, performance monitoring, reporting, and commercial processes such as proposals and invoicing.

Key Responsibilities:
- Manage and develop relationships with existing and prospective clients
- Act as the main point of contact for client enquiries and coordinate internal responses
- Support onboarding of new clients, including application processing
- Monitor client performance and provide reporting and analysis to senior management
- Coordinate cost proposals and manage invoicing processes with accurate record keeping
- Work closely with Business Development and Operations teams to support account activities
- Maintain regular communication with clients, sharing updates on products and services
- Ensure internal procedures, guidance documents, and FAQs are kept up to date
- Support marketing and business development initiatives, including event representation

BRE Benefits
We offer a competitive salary reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.

Financial & Security Benefits
- Pension scheme with 5% employer-matched contribution
- Life assurance of 4x your basic salary
- Enhanced maternity package

Health & Wellbeing
- HealthPartners cashback scheme to reclaim costs on prescriptions, physiotherapy, dental care, and more
- Onsite facilities including restaurant, nursery, free parking, and at-cost EV charging points

Career Development
- Free access to BRE Academy and online learning platform
- Professional membership reimbursement

Experience
Strong experience in building and managing client relationships with a focus on delivering high levels of service and value. Proven ability to manage multiple client accounts and prioritise workloads effectively. Experience coordinating internal teams and acting as a central point of contact for client activities. Ability to analyse performance data and produce clear, meaningful reports.

About you
Excellent organisational skills with high accuracy and attention to detail. Confident communication skills, both written and verbal, with the ability to engage a range of stakeholders. Strong collaboration skills to work effectively across Business Development and Operations functions. Good working knowledge of Microsoft Office, particularly Excel.

Qualifications
No specific qualifications stated, but relevant experience and skills in client relationship management are essential.