Location
Watford (Primarily remote with occasional travel to head office for planned meetings, approximately once per month)

Hours
Full Time

Salary
£33,000 - £37,000 per annum

About the Role
Make your mark at BRE! BRE aims to be the world’s leading innovation, science and data hub for the built environment. For over a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used globally to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.

Your role will focus on supporting and maintaining business-critical applications across the Microsoft technology stack, including Dynamics 365, SharePoint Online and Microsoft 365. You will ensure the effective operation, performance, and continuous improvement of systems that enable users to work efficiently and securely.

Key responsibilities include providing first and second-line support for Microsoft Dynamics 365, SharePoint Online, and Microsoft 365 applications (Teams, Exchange Online, OneDrive); logging, triaging, and resolving incidents and service requests in line with SLA targets; managing user access, permissions, and security roles; troubleshooting workflows and collaboration tools; monitoring system performance and integrations; escalating complex issues; supporting administration and configuration of Dynamics 365 and SharePoint; assisting with SharePoint governance and content organisation; participating in testing activities including UAT and release validation; producing and maintaining documentation; supporting data management activities; collaborating with IT teams, business stakeholders, and external suppliers; and contributing to ongoing system improvements and digital workplace initiatives.

BRE offers a competitive salary reviewed annually along with a comprehensive benefits package designed to support your financial security, well-being, and career development.

Experience
- Providing first or second-line application support within a Microsoft-based environment
- Working knowledge of Microsoft Dynamics 365 and its core modules, or similar ERP/CRM systems
- Understanding of Microsoft 365 applications including Teams, Exchange Online, and OneDrive
- Experience supporting SharePoint Online including site structure, permissions, and document management
- Strong troubleshooting and problem-solving skills across multiple systems and technologies
- Managing incidents and service requests in line with SLAs using a service desk tool
- Understanding of user access, permissions, and identity management within Microsoft environments
- Exposure to Power Platform tools (Power Automate, Power Apps) and workflow troubleshooting
- Ability to monitor system performance, integrations, and data flows across interconnected platforms
- Experience producing clear documentation such as knowledge articles and support guides
- Awareness of data integrity, data handling, and basic reporting concepts
- Experience supporting testing activities such as UAT or system releases
- Ability to work collaboratively with IT teams, stakeholders, and third-party suppliers

About you
A proactive individual with a strong desire to improve systems, processes, and user experience. You are motivated, collaborative, and able to communicate effectively with technical and non-technical stakeholders.

Qualifications
No specific qualifications are mandated; however, relevant certifications or training in Microsoft technologies or IT support would be advantageous.