Location
Bristol, United Kingdom (travel across Bristol required)

Hours
Monday to Friday, 8am - 4:30pm, onsite role, 5 days per week

Salary
£3,000 per month

About the Role
Due to continued success at Fortem, we are excited to offer a permanent opportunity for an experienced Customer Liaison Officer to join our operations team. Fortem is partnering with Bristol City Council to deliver Capital Works and Retrofit social housing refurbishment contracts. You will lead resident and community engagement initiatives, building strong relationships with local communities and delivering clear, effective communications about the nature and scope of works. Acting as the main point of contact for residents, you will address enquiries and concerns professionally and empathetically. You will coordinate access arrangements to ensure smooth and timely delivery of works, resolve access-related or resident issues promptly, and maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. This role is key to ensuring projects run efficiently while maintaining positive community relations.

Additional Information
Fortem is a specialist social housing property company within the Willmott Dixon Group, focused exclusively on social housing since 2002. We pride ourselves on delivering safe, warm, and decent homes through Repairs & Maintenance, Capital Works, and Retrofit workstreams. Our culture is built on Courage, Care, and Respect, and we are Investors in People - Gold. We value equality, diversity, and respect for all and encourage applications from all sectors of the community.

Benefits
Competitive salary based on experience with profit related bonus
Motor Expenditure Allowance (£4,000)
Option to opt into Salary sacrifice car lease
25 days annual leave + bank holidays + your birthday off (34 days total)
Sick pay
26 weeks full pay maternity leave
Annual pay reviews
8 weeks full pay paternity leave
Discounted gym memberships at national and local gyms
Up to £3,000 colleague referral fee
Extensive bespoke in-house Learning Management System training
Private healthcare and dental care
Cycle to work scheme
Retail and mobile phone provider discounts

Experience
Previous experience in a similar Customer Liaison Officer role is essential. Experience within the Social Housing sector and previous CLO/TLO experience is desirable but not essential.

About you
Ability to deal with sensitive situations with resilience and strong negotiation skills. Proficient in Microsoft Office. Full UK Driving Licence is required. You should be professional, empathetic, and able to build strong relationships with residents and communities.

Qualifications
No formal qualifications are specified; however, relevant experience and a professional approach are essential.