Location
Hybrid - Mogden Sewage Treatment Works, TW7 7LW, London

Hours
36 hours per week (Monday to Friday)

Salary
Up to £45,000 per annum, depending on skills and experience

About the Role
Be the voice of the community at Mogden Sewage Treatment Works. This key role tackles odour and site impact concerns, ensuring swift, effective responses and stronger local relationships. You will connect operational teams with residents, drive transparency, and lead on odour management to meet strict regulatory standards. Your responsibilities will include leading odour reporting and investigations across site teams, building strong relationships with councils, councillors, and residents, managing customer queries and complaints via the Mogden mailbox, overseeing odour maintenance and monitoring using Envirosuite, maintaining the Odour Management Plan, updating the Mogden website, ensuring timely follow-up on customer-impacting issues, and championing a customer-first approach while collaborating across teams.

Benefits
26 days holiday per year, increasing to 30 with length of service (plus bank holidays), performance-related pay linked to company targets, generous pension scheme through AON, and access to a wide range of health, wellbeing, and financial benefits including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

About Thames Water
We are the UK’s largest water and wastewater company, serving over 16 million customers. We are committed to building a better future for our customers, communities, people, and the planet. Thames Water offers meaningful career opportunities, flexible working arrangements, and excellent benefits. We are dedicated to diversity and inclusion and provide support throughout the recruitment process. Join us to make a real difference every day and help protect the world of water for future generations.

Experience
- Proven experience in customer service, stakeholder management, or community liaison roles
- Operational management experience, ideally within the water industry or a similar regulated environment
- Project management skills with experience delivering improvements based on customer feedback
- Experience engaging with local communities and managing sensitive issues is highly desirable
- Familiarity with complaint management systems and reporting tools
- Proficiency in using Envirosuite or similar environmental monitoring platforms is advantageous

About you
- Strong communication, negotiation, and interpersonal skills
- Ability to analyse data, identify trends, and implement solutions
- Ability to work independently and collaboratively across teams
- Customer-focused with a proactive and solution-oriented approach

Qualifications
No specific qualifications are stated as mandatory, but relevant experience in wastewater treatment or related sectors and knowledge of regulatory requirements will be beneficial.