Location
Hammersmith, London, W6 9RS

Hours
Full Time (hours not specified)

Salary
£26,110 per annum

About the Role
You will be working on the front line as the face of Thames Water to our customers. Each year, over 500,000 tests are carried out on water samples collected from treatment works, reservoirs, and randomly selected customer properties to ensure the highest quality drinking water. As a Customer Sampling Technician, you will travel extensively between customers and sites, working as part of a busy team across a wide geographical area. Your responsibilities will include testing water samples, managing the maintenance of sampling records and equipment to industry standards, and investigating supply issues and customer complaints.

Who We Are
Thames Water is the UK’s largest water and wastewater company, serving more than 16 million customers daily. We are committed to building a better future for our customers, communities, people, and the planet. Working at Thames Water offers meaningful career opportunities, flexible working arrangements, and excellent benefits. Join us to make a daily difference while helping to protect the world's water for future generations.

Our Commitment
We are dedicated to being a great, diverse, and inclusive workplace. We welcome applications from everyone and provide support throughout the recruitment process, including adjustments if needed. As part of Team Thames, you may also have the opportunity to support customers on the frontline as an ambassador, with full training provided.

Experience
- Previous experience in driving and customer service is required due to frequent cold calling at residential and commercial properties and extensive driving/navigating.

About You
- Confident in cold calling customers at their homes and businesses.
- Organised and able to work independently.
- Good computer literacy.
- Willingness to learn about the water industry and relevant processes.

Qualifications
- A clean manual driving licence is essential.
- Existing knowledge of the water industry is desirable but not required.