Location
Hammersmith, London (West London depot based at either Hammersmith or Walton)

Hours
Standard working hours are 7:30am to 3:30pm Monday to Friday. You will also be on a standby rota up to 2 weekends every 7 weeks, including evenings and weekends, for which additional payment is provided.

Salary
£28,830 per annum

About the Role
This is a fantastic opportunity to be right at the heart of things, acting as the friendly face of Thames Water when meeting our customers. Each year, we run over 500,000 checks on water samples collected from treatment centres, reservoirs, and a mix of customer homes to ensure tap water is of the highest quality. As a Customer Water Quality Officer, you will be on the move frequently, travelling between different customers and sites as part of a lively team covering a large area. Your main responsibility will be testing water samples in domestic homes and businesses. You will oversee the management of your sampling records and the maintenance of sampling equipment, ensuring all are kept to industry standards. Occasionally, you may assist with investigating supply issues or customer complaints. You will use a company van for business purposes and have the opportunity to work independently, planning your routes and managing your day efficiently.

About Thames Water
We are the UK’s largest water and wastewater company, serving over 16 million customers daily. We are committed to building a better future for our customers, communities, people, and the planet. Working at Thames Water means joining a unique, rewarding, and diverse workplace where you can make a meaningful difference every day. We offer flexible working arrangements, excellent benefits, and a supportive environment to help you grow your career while protecting water resources for future generations.

Experience
- Confident driving experience in medium-sized vehicles in busy, high-traffic areas.
- Customer-facing experience, comfortable visiting domestic homes and businesses.

About you
- Organised and able to plan your routes effectively.
- Comfortable working independently and setting up your day.
- Good computer literacy and strong attention to detail to follow technical procedures accurately.
- A positive attitude and willingness to learn about the water industry is a plus.

Qualifications
- Clean manual driving licence is essential.
- No specific qualifications required, but a willingness to learn and develop in the role is important.