Location
Hammersmith, London (Depot base in West London at Hammersmith or Walton)

Hours
Standard working hours are 7:30am to 3:30pm Monday to Friday. You will also be on a standby rota up to 2 weekends every 7 weeks, including evenings and weekends, for which additional payment is provided.

Salary
£28,830 per annum

About the Role
This is a fantastic opportunity to be right at the heart of things, acting as the friendly face of Thames Water when meeting our customers. Each year, Thames Water runs over 500,000 checks on water samples collected from treatment centres, reservoirs, and a mix of customer homes to ensure tap water is of the highest quality. As a Customer Water Quality Officer, you will be on the move frequently, travelling between different customers and sites as part of a lively team covering a large area. Your main responsibility will be testing water samples in domestic homes and businesses. You will oversee the management of your sampling records and maintain sampling equipment to industry standards. Occasionally, you may assist with investigating supply issues or customer complaints. You will be provided with a company van for business use.

Experience
- Confident driving experience in medium-sized vehicles in busy, high-traffic areas.
- Customer-facing experience, comfortable visiting domestic homes and businesses.

About you
- Organised and good at planning routes independently.
- Comfortable working alone and managing your own day.
- Good computer literacy and attention to detail to follow technical procedures accurately.
- A positive attitude and willingness to learn about the water industry (prior knowledge is a plus but not essential).

Qualifications
- Clean manual driving licence is essential.