Location
Hammersmith, London (Depot base in West London at either Hammersmith or Walton)

Hours
Standard working hours are 7:30am to 3:30pm Monday to Friday. You will also be on a standby rota when needed, which includes up to 2 weekends every 7 weeks, covering evenings and weekends, with additional payment.

Salary
£28,830 per annum

About the Role
This is a fantastic opportunity to be right at the heart of things, acting as the friendly face of Thames Water when meeting our customers. Each year, Thames Water runs over 500,000 checks on water samples collected from treatment centres, reservoirs, and customer homes to ensure the highest quality tap water.

As a Customer Water Quality Officer, you will be on the move frequently, travelling between different customers and sites as part of a lively team covering a large area. Your main responsibility will be testing water samples in domestic homes and businesses. You will manage your sampling records and maintain sampling equipment to industry standards. Occasionally, you may assist with investigating supply issues or customer complaints.

Your role is vital in maintaining water quality and customer satisfaction, providing a technical and customer-facing service that supports Thames Water’s commitment to excellence.

Experience
- Confident driving experience in medium-sized vehicles in busy, high-traffic areas.
- Customer-facing experience, comfortable visiting domestic houses and businesses.

About you
- Organised and able to plan your routes effectively.
- Able to work independently and manage your day.
- Good computer literacy and attention to detail to follow technical procedures accurately.
- A positive attitude and willingness to learn, especially if new to the water industry.

Qualifications
- Clean manual driving licence is essential.
- Knowledge of the water industry is a plus but not required, as full training will be provided.