Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey. The Delivery Assurance Manager is a senior member of the IMRWR leadership team, responsible for establishing an ISO principle compliant quality assurance model and maintaining quality assurance and quality control accuracy. You will be accountable for working with the Head of IMR to design, implement and maintain the IMRWR quality assurance framework, covering KPI management, document control, quality processes, programme audits, management checks, and compliance monitoring.

This role requires a visionary leadership style with excellent collaborative skills to influence multiple stakeholders and promote a continual improvement attitude throughout the Alliance. You will provide continual oversight of partner and central programme team delivery performance, ensuring governance standards across the Alliance are consistently monitored, controlled, and assured. The role must remain independent of external influence and maintain demonstrable professional competency aligned to Alliance, AWS, and regulatory expectations.

You will oversee the effective implementation of the Three Line-of-Defence (LoD) assurance model, working with a Delivery Assurance Coordinator to provide routine planned and reactive auditable programme assessments of all functions within the hub-and-spoke organisational design. Supporting assurance of partner compliance to contractual obligations through all management levels is essential, ensuring everyone works in accordance with Alliance governance and performance requirements using targets agreed through the Partner Management Group.

As the owner of the key performance indicator (KPI) methodology, you will ensure all IMRWR partners operate to clear standards, predictable delivery disciplines, and a single version of the truth. The assurance activity is risk based, independent, transparent, and aligned with Anglian Water’s wider governance expectations. When required, the Delivery Assurance team may also support the NEC ECC PM in evaluating allowable costs and defects management in an NEC Supervisor capacity.

Our values include Safety first - going home safe and well, Client focus - delivering on our promise, Integrity - always doing the right thing, and Creating opportunity - enabling our people to excel. Mace is an inclusive employer welcoming interest from a diverse range of candidates. We encourage applications even if you do not fulfil all criteria, as you may be the best candidate for this or another role. We are open to discussing part-time, flexible, and hybrid working options where suitable within the role.

Experience
- Extensive experience in quality management including auditing, process development, and quality improvement
- Ability to apply ISO principles to practical situations to develop or maintain compliance
- Extensive experience in the utility sector (water, energy, nuclear) or major infrastructure projects
- Significant operational delivery experience in water recycling networks
- Proven experience managing teams or leading cross-functional functions
- In-depth experience working within regulated utility environments

About you
- Visionary leader with excellent collaborative and influencing skills
- Independent and professional with a continual improvement mindset aligned to governance and regulatory expectations
- Strong communicator able to engage multiple stakeholders and promote quality assurance standards
- Committed to safety, client focus, integrity, and creating opportunities for team development

Qualifications
- Relevant qualifications or professional certifications in quality management or related fields are desirable but not explicitly stated
- Demonstrable professional competency aligned with Alliance, AWS, and regulatory expectations