Location
Hammersmith, London (North West London team)

Hours
Hybrid – 36 hours per week (Monday to Friday), plus inclusion on an out of hours rota (1 in 8)

Salary
Up to £40,000 depending on skills and experience

About the Role
We are recruiting a Field Operations Specialist to join our Waste Water Networks Operations team. This key operational role involves leading field investigations into complex operational problems on our wastewater network, identifying solutions to improve efficiency and customer satisfaction. You will ensure contractors work safely and comply with business Health and Safety procedures. A strong focus will be on delivering timely resolutions to customers and stakeholders, making customer and stakeholder management essential.
The Northwest London team aims to blend people, data, and technology to deliver excellent service to our communities and the environment.

Key responsibilities include:
- Leading complex and technical activities within the catchment area
- Delivering operational and customer performance through effective liaison with customers and key stakeholders such as Local Authorities
- Engaging with contractors, customers, councils, and wider stakeholders to ensure timely work delivery with minimal disruption
- Championing continuous improvement by promoting best practices and sharing local knowledge
- Ensuring adherence to stringent Health & Safety standards, regulatory compliance, and delivering excellent customer service
- Acting as Out of Hours Co-ordinator on a rota basis, providing telephone assistance and support for escalations

Experience
- Significant relevant industry experience and understanding of the business
- Previous experience managing contractor relationships
- Experience working within a regulated environment
- Knowledge of Health and Safety requirements
- Full clean UK driving licence is essential

About you
- Excellent communication and problem-solving skills
- Strong organisational skills
- Passionate about continuous improvement and customer service
- Ability to engage effectively with diverse stakeholders

Qualifications
- Knowledge of the New Roads and Street Works Act is desirable but not essential