Location
Remote – London, United Kingdom

Hours
Full Time

Salary
Negotiable

About the Role
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Senior Director, Sustainable Operations – EMEA Region will play a crucial role in creating and leading a strong Workplace Management Sustainable Operations team across the geography, as well as with JLL’s largest enterprise clients. This role oversees a regional team of approximately 50 (and growing) sustainability professionals delivering Sustainable Operations products, solutions, and tools for a wide variety of real estate clients. It includes operational oversight of client accounts, managing 30+ client sustainability programs ranging from data and reporting to fully outsourced sustainability teams.

This position is part of the Technical Services and Sustainable Operations (TSSO) Workplace Management team at JLL. Key responsibilities include strategy development and execution, leadership, business development and growth, people management, relationship management, client service, and budget and financial performance management.

Key responsibilities:
- Develop and deliver the Global Sustainable Operations strategy and business plan in partnership with the Global Head and other Regional Heads.
- Design and implement a global platform delivery model to meet client needs and quality targets.
- Collaborate with Strategic Account executives to develop account delivery plans supporting client retention, cross-selling, satisfaction, and growth.
- Lead a solution-oriented environment focused on delivering client value within account and JLL process requirements.
- Partner with Client-Facing and Sales teams to ensure renewal strategies are in place.
- Drive consistency of Sustainable Operations delivery across the region including reporting, policies, and procedures.
- Collaborate with Sustainable Operations Excellence to implement guidelines and monitor client satisfaction.
- Co-create a business growth strategy with Sustainable Solutions Lead and Growth team.
- Lead and grow a team of sustainability practitioners aligned with rapid growth and client demand.
- Foster a culture focused on clients, people, teamwork, accountability, continuous improvement, and innovation.
- Manage employee lifecycle including hiring, onboarding, development, and mentoring.
- Develop and maintain strong relationships with key clients and internal stakeholders.
- Ensure high execution standards and client satisfaction.
- Oversee effective mobilization of new client accounts.
- Manage cost and revenue performance including full P&L oversight and profit metrics for the regional Sustainable Operations business.

Experience
- Proven ability to lead large and diverse teams and influence partners and collaborators.
- Background in Sustainability within commercial real estate, including energy efficiency, water and waste reduction, social value, carbon accounting and reporting, energy procurement, and corporate sustainability initiatives.
- Experience working with sophisticated enterprise customers, especially multi-regional complex organizations facing diverse sustainability challenges.
- Skilled in designing, aligning, and executing significant transformation change initiatives.
- Commercially and financially astute with strong P&L management experience in a Fortune 500 environment.
- Excellent analytical and program management skills.
- Experience working in a matrix leadership structure and building strong relationships across diverse stakeholders.

About you
- Exceptional communication skills with the ability to articulate messages clearly to various audiences.
- Strong cultural alignment with unwavering ethical standards, drive for excellence, and collaborative mindset.
- Strategic thinker with a bias towards transformation and execution.
- Business-first focus with strong customer orientation and financial acumen.
- Operates with urgency and decisiveness.
- Authentic leader who balances control and influence to stimulate action.
- Skilled in project management with the ability to structure, staff, and manage projects and teams for clarity, timely execution, and successful outcomes.

Qualifications
- Relevant qualifications and experience in sustainability, operations leadership, or related fields are expected but not explicitly detailed in the original posting.
- A logical, structured approach to problem solving and common sense are key attributes.